is release management something that could be managed on SOW

[jnt-cnt]

Hi community,

I was checking the SOW (service operations workspace) and came to realise that release table [rm_release] is not part of sow workspace. Is there a reasom why its not included in sow, and would you recommend adding release table on sow list menu?

[SumanthDosapati]

@jnt-cnt 

Release Management is not part of SOW as the Release process is something not usually considered under Service Ops. Also the target audience for SOW is usually agents and fulfillers whereas the Release Management might not be used by them. That's the reason RM is not included in SOW.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

[SumanthDosapati]

@jnt-cnt 

Did the above solution solve your query? If yes, Accept the solution and mark as helpful to close the thread and benefit other readers.

Regards,
Sumanth