Insert Record When Creating from chrome_tab in SOW

[charbree05]

Currently when creating a record in SOW by clicking the '+' icon, the new record form opens but the record does not technically exist yet. Is it possible to modify this behavior so that when a record is created from the chrome_tab that it is actually inserted and created?

Looking at the properties of the chrome_tab, I see it specifies "-1" for the sysId but I am not sure how this can be adjusted to insert the record.

[Dinesh Reddy By]

@charbree05  ServiceNow does not recommend creating a database record before it is fully populated, as this can result in empty records if the user clicks the "+" sign and then closes the form without entering/saving any data.

Only consider customizing this if it is critical for business.

Thanks,

Dinesh
Please accept the solution and thumbs up  if this helps you.

[charbree05]

Thank you for the reply, Dinesh.

That is certainly an impact that we are keeping in mind. Though at the moment, we are trying to find out if this is even possible.