Change the layout for tasks in Service Operations Workspace (SCTASK)

MichaB
Tera Contributor

I want to change the layout for Tasks in the Service Operaitons Workspace. For incidents I have managed by going to the form builder and using the scope Incident Management for Service Operations Workspace. I cannot seem to do this for Tasks.

 

All I want to do is add a field to the layout (Assignment Group).

1 ACCEPTED SOLUTION

VikMach
Mega Sage

@MichaB, this can be modified through Form Layout of SC_TASK (Edit in "Request Management for Service Operations Workspace" scope). Change the "View Name" to "Service Operation Workspace". See snip below.

VikMach_0-1755242805182.png

 

 

Result. I placed after Active check box. Place it where ever you like.

VikMach_1-1755242875289.png



Hope this helps.
Let me know if it worked!

Regards,
Vikas K

View solution in original post

3 REPLIES 3

VikMach
Mega Sage

@MichaB, this can be modified through Form Layout of SC_TASK (Edit in "Request Management for Service Operations Workspace" scope). Change the "View Name" to "Service Operation Workspace". See snip below.

VikMach_0-1755242805182.png

 

 

Result. I placed after Active check box. Place it where ever you like.

VikMach_1-1755242875289.png



Hope this helps.
Let me know if it worked!

Regards,
Vikas K

MichaB
Tera Contributor

Perfect, thank you

No. problem!