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3 weeks ago
I want to change the layout for Tasks in the Service Operaitons Workspace. For incidents I have managed by going to the form builder and using the scope Incident Management for Service Operations Workspace. I cannot seem to do this for Tasks.
All I want to do is add a field to the layout (Assignment Group).
Solved! Go to Solution.
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3 weeks ago - last edited 3 weeks ago
@MichaB, this can be modified through Form Layout of SC_TASK (Edit in "Request Management for Service Operations Workspace" scope). Change the "View Name" to "Service Operation Workspace". See snip below.
Result. I placed after Active check box. Place it where ever you like.
Hope this helps.
Let me know if it worked!
Regards,
Vikas K
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3 weeks ago - last edited 3 weeks ago
@MichaB, this can be modified through Form Layout of SC_TASK (Edit in "Request Management for Service Operations Workspace" scope). Change the "View Name" to "Service Operation Workspace". See snip below.
Result. I placed after Active check box. Place it where ever you like.
Hope this helps.
Let me know if it worked!
Regards,
Vikas K
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3 weeks ago
Perfect, thank you
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3 weeks ago
No. problem!