We are facing a problem in the Service Operations Workspace where rendering a form for a record with numerous related records is time-consuming. For instance, loading a problem record with 6000 related incidents takes approximately 25 seconds. I also...
Hi,I have asked to hide additional comments that displays in request form in SOW. How to do it can anyone pls help me on this.Attaching image for reference. Thank you,Jyothi
Hi,I have requirement that as end user , If i create a new favorite list with specific filters "My List" , i should be able to share that list with specific user or group.Is there any way to do this.Please mention the steps , if it possible.
I have a requirement to allow articles in Pending Retirement to be searchable throughout our instance of SerivceNow. I have acheived this in our Service Portal and Native UI searches but the Agent Assist in the Service Operations Workspace isn't pull...
Requirement: when sc_cat_item is opened in SOW by clicking on '+' icon the page we get is catalog items based on categories but we want to classify them as topics. In ui builder the above page is catalog iframe which must be some custom component be...
Hi guys! I need a little help. When changing the assigment group in the hrc, in activity stream it only shows up the assigned to. How can I also add the assigment group in there? Pic attached.
Does anyone know how to hide "Send SMS" on the incident form menu on SOW?I see 2 UI actions "Send SMS" in our instance. I have deactivated them. But "Send SMS" still show on the incident form menu on SOW.
Hello all,I need to change the navigator UI color in service operation workspace. How we can change this color? Can anyone help me on this?Also how we can add ServiceNow image instead of space manager. Please refer the below screen shot.Thanks!
Does anyone know how to hide "My performance" on SOW landing page? Thanks
Hello all. I'm just curious if anyone has created any sort of metrics or usage tracking for the Service Operations Workspace and would be willing to share what they did? We just implemented the SOW with our upgrade to Vancouver, albeit in a somewhat ...
We have a UI action for a custom table on Service Operations Workspace. Create Service Inquiry. The tab is not getting created under the Interaction tab as shown in the shouldbelikethispng. I activated the Create Incident UI Action also on the form, ...
Hello Everyone,How we can enable sidebar chat so that we can collaborate with other agents on resolution of incidents and tasks in SOW (Service Operation Workspace)Can any one help me on this? Can anyone provide me the steps to enable side bar chat?T...
Hello Everyone,For Service Operations Workspace(SOW) how we can change the default list? We want to change the default List view in below order.IncidentsCatalog TasksChangesKnowledgeRequestsTasksProblems InteractionsCMDB Thanks!
"Copy Resolution" is one of Guidances in Recommended Actions. It has a button "Copy". It will copy the resolved incident resolution to the selected incident and resolve it. We'd like to update the logic. Where "Copy Resolution" (Guidance Action Aut...
We are in Vancouver Patch 5. I added a few of data visualizations on landing page (ex: Problem assigned to you / Unassigned problem for your team). 1st level card looks good. But 2nd level doesn't show in Grid mode. for "Your team's work" when click...
