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Resolved! REQ overall approval status is wrong?

hello community,  why is a REQ „Approval = Approved“ and „Request state = approved“, although the RITM is not approved yet, meaning there is also no SCTASK yet. how is that possible? can you please clarify me? thank you so much in advance 

suprinder90 by Tera Contributor
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Subcategory is Remain empty and mandatory after saving the form on SOW(Service Operations Workspace)

The subcategory remains empty and mandatory for the SCTASK ticket after saving the form on SOW(Service Operations Workspace), but if we reload the form correct value will be visible on the subcategory for SCTASK. We are facing this issue only on SOW ...