Service operations workspace
How to add response template in contextual side bar in service operations workspace
Forum Posts
I don't see New option on Action assignment I need to add related list New Action for approvals
Hi All, Does anyone know why I don't see the New option to create a new Action Assignment? Many ThanksEli
What controllers do in UI builder?
Hi everyone, What controllers do in workspace and can anyone explain with relatable example?
Auto-Post Sidebar Discussion in Activity Stream
How to Auto-Generate in Activity Stream the "Post to activity stream" when sending all private messages In the sidebar discussion?If I send a message in the Discussion sidebar it should auto-post in the activity stream.
Adding a visualization to the ServiceNow Service Operations Workspace Home Page / Landing Page
Hello,I am trying to add an additional data visualization component to the ServiceNow Service Operations Workspace Home Page/Landing Page in our Washington DC instance. However, I am encountering difficulties and cannot add the new component. Could y...
Data label in Donut chart in Service operation workspace
Hello All, We are using OOB SOW Landing page and have created a new donut report on Task table(group by sys_class_name) by doing changes in SowIncidentLandingPageUtils.Only for our donut, some of the task lable are not display automatically, like in ...
How to run a report to show how many times a technician has reassigned incidents
Hello, I have been asked to provide a report for how many Incidents a technician has been reassigning. These incidents originally were auto assigned to his group and then he has manually reassigned them. I know there is a reassignment count that I ...
Has the "Edit Columns" button that used to appear in the AW Group members been eliminated from SOW?
Has the "Edit Columns" button that used to appear in the Agent Workspace when navigating to Create New INC > Assign Group column > Group Members tab been eliminated from the Service Operations Workspace?
How to add url link on priority field label on workspace
How to add url link on incident priority field label on SOW? Like attached imageI saw a post:https://www.servicenow.com/community/developer-forum/how-to-add-url-link-on-field-workspace/m-p/2860332The first answer doesn't have the details. Can not fol...
Button are visible on workspace related list from another application
Two Iniatial Approval buttons which are created in an another application ( Legal Counsel Center application) are visible on the another workspace (Environment Social Governanace application) realated list of Approval . I can see the buttons in relat...
Recent Transactions View All in Service Operations Workspace not working consistently
I have a question about the View All button for the Recent Transactions in an interaction record. Would there be any reason why it's not working consistently when clicked? Here is what I have noticed: Let's say I'm on an interaction record and want t...
MS Teams Import participant customization
I've been looking around and googling around to no success. When looking at a chat to import in the service operations workspace, it shows the participants of the chat. It's also showing every single group membership that each member is a part of; t...
Sorting data under buttons.
Hello Community,I have to made simple sorting using four buttons (each button using another column).I was trying use edit scripted property value, looks is correct thinking, but how can I connect this code to one of above button ?Do you have idea ho...
Work notes and additional comments translation issues in Activity Stream
In respective of users language the fields "work notes" and "additional comments" are not coming up correctly.They come up in a different language when user language is set to English or sometimes don't get translated at all.The user's preference tab...
