Choices with dependency are not showing up on HR Agent Workspace

[subhikshana]

Hi Everyone,

We have a requirement to create custom fields and display them on the HR Case creation page, specifically the Process and Subprocess fields. The Subprocess field should show options dynamically based on the selected value in the Process field, using a dependency-based setup. While this dependency works correctly after the HR Case is created and saved, the dependent values are not displaying during the initial case creation — the Subprocess options only appear after the record is saved.

can anyone please help me on this?

[Musab Rasheed]

It is because case creation is a UI page, not a normal page, you have to apply logic in below URL

https://instance/sys_ui_page.do?sys_id=3433fb86eb533200a9e7e26ac106fef2&sysparm_record_target=sys_ui...

[subhikshana]

Hi @Musab Rasheed , thanks for your response , but changes made in the ui pages are not showing up in under workspace