Configurable Workspaces - questions on editing existing spaces

Ron Legters
ServiceNow Employee
ServiceNow Employee

My customer is not using 'Impact' in their Change processes, so they don't want to see it. I've removed the field from all the views of change_request, but it's still showing up on the 'Risk Details' card(?) in the Record Information - Change SNC panel (is it a panel?) on the SNC Record page (and I'm not sure I described that path correctly).

RonLegters_0-1731523883188.png

So, the quick question is - how can I hide this?

 

Larger question: I've found the line in the page that shows this in UI Builder, but the page is read-only. How much do I need to copy if I want to customize? Can I duplicate just 'Record Information - Change SNC' or do I need to clone 'Record SNC'?

Also, the data for 'Impact Label Value Stacked' says it's "@Data.record_information_change.output.change_request.impactStacked". In the Data tab, I can see 'record_information_change' and click on that and see 'output' but I'm not seeing how to drill down any deeper.

 

Thanks for any help you can offer!

9 REPLIES 9

@Ron Legters Thanks for trying it. I hope you have deactivated the OOB page and have the clone one with higher order and active is true. 


Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.

I have indeed.

@Ron Legters Great! Let me also check on it from my end, hope the scope isn’t different. 

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.

Hi Sujatha -

Turns out I was editing the wrong variant. The 'Record Information - Change SNC' I needed to edited is attached to 'SRP Record'. Once I duplicated and edited that one - it worked! 

Great to know it has worked! Kudos to you as well for consistent efforts on it! 

I just reviewed my reply and I have also mentioned the same Record Information - Change SNC. 

 

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.