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Configurable Workspaces - questions on editing existing spaces

Ron Legters
ServiceNow Employee

My customer is not using 'Impact' in their Change processes, so they don't want to see it. I've removed the field from all the views of change_request, but it's still showing up on the 'Risk Details' card(?) in the Record Information - Change SNC panel (is it a panel?) on the SNC Record page (and I'm not sure I described that path correctly).

RonLegters_0-1731523883188.png

So, the quick question is - how can I hide this?

 

Larger question: I've found the line in the page that shows this in UI Builder, but the page is read-only. How much do I need to copy if I want to customize? Can I duplicate just 'Record Information - Change SNC' or do I need to clone 'Record SNC'?

Also, the data for 'Impact Label Value Stacked' says it's "@Data.record_information_change.output.change_request.impactStacked". In the Data tab, I can see 'record_information_change' and click on that and see 'output' but I'm not seeing how to drill down any deeper.

 

Thanks for any help you can offer!

11 REPLIES 11

Thank you for mentioning the 'SRP Record' piece! I was struggling with making updates and not seeing any change under 'Record SNC' and this saved me - much appreciated.

Glad it was helpful.  Took me forever to figure that out. 🙂