Create Incident UI button not redireting to a New page which is OOTB
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yesterday
I have created a copy of OOTB UI action "Create Incident" from Interaction table to add some mapping changes
OOTB:-
But now incidents created from interaction are not opened in new tab as it is ootb. Agent ahs to go to the Related list.
After creation of copy of UI action and deactivating old
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3 hours ago
then create new one, disable the OOTB one
Add that line I highlighted in yellow
Ensure that you mark Workspace form button as true
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Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
