Hi all,
A user can create a Knowledge article from an Incident using the out-of-the-box “Create Knowledge” UI Action.
The default Knowledge Base should be set to IT Knowledge automatically.
I have already set the property glide.knowman.task_kb to the sys_id of the IT Knowledge base,
but when creating an article from an Incident, the Knowledge Base still shows blank (not defaulting).
Has anyone faced this issue or knows if any additional configuration is required for this default setting to work?
Thanks in advance!
— Vinodini
