We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Duplicate "requester" card in sidebar in Service Operation Workspace

AndersBGS
Tera Patron

3 weeks ago

Dear all,

 

We are working on introducing the Service Operation workspace, but need to add a modification as we are both leverage the caller_id (as the requester) and a custom field u_end_user (as the actual end user). My though is therefor to duplicate the requester card so within record information, we both have a requester card and an end user card showing the same details as the OOTB solution.

 

I have tried searching around, but haven't located how to configure this (I know it's though UI builder, but UI builder is still not my best frind) :).

 

Anyone that can provide a guide, hint or similar to move forward on this requirement?

 

/Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

0 Helpfuls
  • 391 Views
1 REPLY 1

lauri457
Kilo Patron

3 weeks ago

That sidebar component is a viewport component that routes to the page collection called "SOW - Sidebar tabs top". Open the page collection and create a (lower order) variant on the "record information snc" screen and make your edits. Name in the tooltip when hovering over the icon matches the page name in the collection.

Also, use opened_by field lol.
0 Helpfuls