Edit icon been added into the service operation workspace after Xanadu Patch 8 upgrade.
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‎06-11-2025 05:44 AM
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‎06-11-2025 06:21 AM
This was one of the features lots of people where asking for and are cheering that it now exists. What's the business case for hiding it? Wouldn't it be better to embrace it and educate your users?
Hiding would be customization and every update/upgrade you will run into this. Often it helps to let people just getting used to something (you don't share your use case, so not sure if it applies).
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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‎06-11-2025 06:45 AM
I agreed, Mark. From what I heard, a lot of people like this feature. However, before we introduce this feature to other teams, we want to hide it.
Thank you
Nebiat
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‎06-11-2025 06:53 AM
Why? Educate them. You are going to introduce it to the teams, so introduce it. Tell them how it works and just go with it. What is the business case for hiding it?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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‎06-11-2025 07:21 AM
Mark, thank you for your reply. Can you share how to hide/disable these icons in SOW?
