How OOB lands ITIL users to service operations workspace?

DebasisP47
Giga Contributor

3 weeks ago

Hello All,
I want to understand which property or what configuration makes the itil users to land on Service operation workspace i want to understand this.

@Ankur Bawiskar any idea?


Regards,
Debasis

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Rafael Batistot
Kilo Patron

3 weeks ago

Hi @DebasisP47 

 

By default, ITIL users are redirected to Service Operations Workspace (SOW) because of a combination of:

 

Landing Page Redirect (glide.login.home)

  • The property glide.login.home controls where users land after login.
  • By default for admin it points to navpage.do, but for ITIL users, ServiceNow overrides this.

 

https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/administer/navigation-a...

 

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