How OOB lands ITIL users to service operations workspace?

[Debasis Pati]

Hello All, I want to understand which property or what configuration makes the itil users to land on Service operation workspace i want to understand this.

@Ankur Bawiskar any idea?

[Ankur Bawiskar · Accepted solution]

@Debasis Pati 

it's because of homepage destination rule

this link where you asked question has approach from Chaitanya

ITIL users are redirecting to sow they should redirect to native ui homepage instead 

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[Ankur Bawiskar]

@Debasis Pati 

check this if it's configured in SPEntryPage script include

Role based redirection with SPEntryPage 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Debasis Pati 

Hope you are doing good.

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