Hey All! Will the ITSM Agent Workspace still be available after Dec 24? I understand it will no longer be supported, but I am just curious if it will be accessible. We are moving to Service Operations WS. Thank you in advance!
Hello community! I'd like to know the best practice for translating the "Hello" message into Spanish (as well as other elements that are not changing dynamicly with the language preference I choose). I tried using the UI Builder, duplicating the gree...
hi, i am trying to highlight VIP users as purple within incidents (when support grouping field is "VIP") but it does not appear to work? it's configured as shown on screenshot 2. not sure if it has to do with the selected workspace? - here i can only...
Hi all, hope everyone is doing great! I've been looking around a bit trying to find the answer to if it's possible to apply a default sorting method in SOW UX Lists that can overwrite a user's preference. I know this might not be standard, so I'm thi...
Hi all. I'm working on modifying the OOB overview page in SOW and am trying to figure out how to add a second row of donuts. I've figured out how to add and modify them using the client script found in UX Client Script Includes table, but only becaus...
Hello all, I want to populate 'case type' field which is OOTB field with default value "none" which has 5 choices and I want to populate the field with 'Statement' (which is one of the choice) when we are try to creating the case when form is loading...
Hi Team, We have a requirement to add users to Distribution list (DL) in Outlook using ServiceNow Integration Hub.Did not find any OOB actions/spokes to do this, please let me know how can we achieve this requirement. Thanks,Sai Surendra
Since we updated to Xanadu does anyone how to surpress the email draft that spins up in an incident activity log when the state is set to On Hold and the reason is either Awaiting Caller or Awaiting Vendor as its not needed. Discarding the draft does...
for some reason teams chat went missing for tier 1 agents, steps to reproduce: impersonate a tier 1 agentselect an incident (from assigned incidents)click on collaborate (on right panel)click on +see "start microsoft teams chat" is not available. it ...
Just want to check if there are anyone else experiencing issues with the ATF test steps when using a different Form UI option besides from the Standard UI.I'm trying to create a test that would check if a specific form can be created and modify using...
Hello,I have a requirement to add 2 Donuts in the SOW Overview Section.I have done this by updating the UX Script Include: SowIncidentLandingPageUtils. I need to translate these reports, the widgets are being translated, but not the related lists, on...
Hi All, The client scripts which are working in normal default view of forms aren't working in Service Operation Workspace(UI).Here, I am implementing an on Load client script - on change of multiple fields to set the short description every time any...
Hi There can someone help me with these kind of scenario maybe some already encountered this and have a solution. As im trying to explore on Workspaces, I notice somethings is off or its just normal behavior on the workspace were in my Service Operat...
How to add Incident task on this view . In Related list i have already added it but still it not visible in classic view . Also i have tried https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999646#:~:text=Navigate%20to%20Syst...
hi,for some reason the teams chat link is suddenly no longer available when logging in as tier 1 agents (see screenshot).it works fine if i login using my own account.only thing i can think of is i installed Notify Connector for Microsoft Teams.but i...
