Sevice Operations Workspace
Trying to change some of look of the SOW in the Vancouver release. There does not seem to be any way of changing borders or colors. Is there some sort of UI builder available like the platform has?
Forum Posts
Custom theme UI in Custom workspace/ SoW
Hello Experts, Have any one tried to add custom page as landing page in Custom workspace or Service operation workspace? or is it possible to do add a Custom page on top of Custom workspace or Service operation Workspace? Trying to do as custom sol...
Docusign subscription Profile
Hello All,I was checking the software subscriptions table and found that last activity field is empty for all the records for Docusign subscription Profile. When I checked with Docusign team with specific user name. They confirmed the user is active ...
Software Subscription Table
Hello All,In the software subscription table, the last activity field is empty for DocuSign subscription profiles.The integration is working fine. Has anyone faced the same issue.
Service Operations Workspace - Tickets auto-refresh
Is there a method to enable automatic ticket refreshing within the Service Operations Workspace while actively on the page?Thanks
Resolved! Funktion for StartEndDateValidation not working in Service Operations Workspace and CSM Workspace
Hello together,this post describes the way how to validate the start and end date. https://www.servicenow.com/community/developer-articles/two-quick-steps-to-achieve-end-date-after-start-date-validation/tac-p/2809061I tried this for change_task table...
Resolved! Enabling Record Selection in Related Lists on Configurable Workspace
I'm looking to incorporate a select box into the out-of-the-box related list for the relationships between the extended task tables, in order to facilitate the removal of these relationships. I've already created declarative actions for Add and Remov...
Alert generation in DEX
we installed and configured related setup for DEX in our servicenow instance and running well. Now we are looking for alert creation for that dex monitoring tool. Kindly help us to do with procedure.
New /Add button in Related list action
Hello All, I am trying to create an Add button in the related list ( in this case, Incident and problem task), but not sure how I am not getting it right, Can I get some documentation around this, so I try it myself? I tried the same in related rec...
Some Fields are missing on Service Operation Workspace on KB Article Agent Assist
Hello Everyone, Need help on Agent Assist on SOW. After click on article in workspace(Agent Assist) showing only title and body(text) of the knowledge article. In addition, I need to add other fields. regards Mohammed Ghouse
Show gs.addInfo after record is closed
Hi, I'd like to be able to create an interaction and have a "Save & Close" UI action, so the agent does not have to close the record manually.I can get the auto closure of the record happening using g_aw.closeRecord(), but any attempt to show a confi...
UI Button on Service Operations Workspace
I have a problem, where the "New" Record UI action is not working for users from one of the groups but works perfectly fine for the others.When users are in the Service Operations Workspace, and viewing records in the list view. The "New" UI action,...
Resolved! How to remove a message from chat window in agent workspace
Hi Team, In a chat window users are presented with the message "Your expected wait time is about 1 minute" when they initiated a chat and choose to connect with live agent. We would like to remove the message, can anyone please let us know is there ...
Resolved! Service Operation Workspace
Hello, I have a question regarding Service Operations Workspace. "In the Service Operation workspace, the 'Open in UI Builder' button is not visible in the Configure Workspace record. However, in the Agent workspace, it is visible, and I can edit th...
