How OOB lands ITIL users to service operations workspace?
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3 weeks ago
Hello All,
I want to understand which property or what configuration makes the itil users to land on Service operation workspace i want to understand this.
@Ankur Bawiskar any idea?
Regards,
Debasis
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3 weeks ago
Hi @DebasisP47
By default, ITIL users are redirected to Service Operations Workspace (SOW) because of a combination of:
Landing Page Redirect (glide.login.home)
- The property glide.login.home controls where users land after login.
- By default for admin it points to navpage.do, but for ITIL users, ServiceNow overrides this.