How to add a custom icon in SOW
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-03-2026 06:11 AM
Hello,
I have to make a custom icon in SOW and when that clicks then agile board list should be visible, Does anyone has any idea how can i achieve this.
Thank you!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-03-2026 06:31 AM
ahoy @SS1510,
could you provide more details about what icon do you want?
Wouldn't it be possible to do it as a button (ui action) to redirect you or eventually a reference field with the preview pane.
What do you say?
✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-03-2026 06:44 AM
Hi @GlideFather ,
I want to add icon at the left hand side in SOW as shown in the screenshot, and when clicked it should navigate to agile board.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-03-2026 06:39 AM
Hi @SS1510
Refer :
Service Operations Workspace – How to add a custom icon below “Home” on the sidebar panel?
Showing custom Icons on the Workspace contextual sidebar
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti