How to add new choices to columns under All tickets assigned to me in SOW

[Soumyadeep Dutt]

Hi all, 

I want to know how to add new choices to the columns under "All tickets(Active assigned to me)" in Service Operations Workspace.

Also, I want to rename one of the choices shown for the 'State' column.

I have never worked on SOW so don't have much idea about this. Thanks in advance.

 

[Bhavya11 · Accepted solution]

Hi @Soumyadeep Dutt ,

If you want to change the one of state label then goto sys_choice table then change the label that choice for particular table 

For example:

Now i am adding new choice to columns called "State"  i created new choice in sys_choice table as below then

after that if i open the SOW then see "Incidents assigned to you" then can see newly added the choice 

Thanks,

BK

[Bhavya11 · Accepted solution]

Hi @Soumyadeep Dutt ,

If you want to change the one of state label then goto sys_choice table then change the label that choice for particular table 

For example:

Now i am adding new choice to columns called "State"  i created new choice in sys_choice table as below then

after that if i open the SOW then see "Incidents assigned to you" then can see newly added the choice 

Thanks,

BK

[Ankur Bawiskar · Accepted solution]

@Soumyadeep Dutt 

those values are coming from the State field present on Incident.

If you wish to add new choice value you will have to define a process as well for it.

You can change the choice label by going to native view in incident form. Don't change the choice value

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Soumyadeep Dutt 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.