How to add "Knowledge article selector" into Service operations workspace

[Yanping Guo1]

We are in Vancoucouver Patch5. We'd like to add "New Knowledge" to "chrome_tab". But we want to go to "Knowledge article selector" first when user select "New Knowledge". It will display article templates, and than user select a template to create article.  If this cannot be done, it will be fine if we can add "Knowledge article selector" to the list in SOW. Does anyone know how to do it?

Thanks

[Haseeb-Ahmed · Accepted solution]

Hi @Yanping Guo1 ,

I guess this can be achieved as we already have a similar use case implemented for change requests, refer to the attached screenshots. and for implementation, you may follow how change request is implemented

Please accept the solution or give a thumbs up if it answers your query.

Thanks,
Haseeb Ahmed

[Yanping Guo1]

Thank you so much for your help!

[Fin Nguyen]

Hi @Yanping Guo1 and @Haseeb-Ahmed  , Could you please let me know how to achieve that? my Create Change Request option does not have Template Selector like Hasseeb's screenshot.

@Tai Vu , Do you have any idea to achieve it? Thanks for your advice.

[Fin Nguyen]

I have the answer, just need to update the route to "route":"kb_template_selector_modal"