Customize the Comments Field in SOW
Hey all, in the SOW, I want to customize the size of the additional comments field to be bigger when showing up in default(height = 300, max.length=8000). How can I achieve this? Thanks in advance
Forum Posts
Remove resolved cases from Service Operations Workspace dashboard
I've started at a new company that uses the SOW which is new to me! How can I make it so that the dashboard doesn't show resolved tickets? I assume this is because it is showing active tickets, but I can't see where I can edit what is shown here
Resolved! Redirect Record Opens to SOW Workspace for Specific Role
Hello AllI have a requirement in ServiceNow where users who have the x_example_role should continue to have their landing page in the Native UI (UI16). However, whenever they click on any record from a list view, open a record from a report, or acces...
Resolved! How to have a RITM "URI_REF" notification link point to SOW instead of the Next Experience UI?
I am creating notifications on RITM tickets as they are inserted. The notification will send and email to all assignment group users of the ticket. The body of the notification will include a link to the RITM ticket. I would like for users to click t...
Resolved! How to add addition field in Record Information contextual sidebar for sc_task only in SOW
Hi,How to add addition field in Record Information contextual sidebar for sc_task only in SOW. I have followed many other articles but nothings working. I have added required field "opened_by" in UX form header but not working. I have checked UI buil...
How to call a "Client Action" from a "Client Script" (sys_declarative_action_assignment)?
Hi everyone,Is there a recommended way to call/trigger a sys_declarative_action_assignment of type Client Action from a sys_declarative_action_assignment of type Client Script?Context:I created a Client Script that is mapped to a button in a Playbook...
Service Operations Workspace default list selection
Hello, On Service Operations Workspace, when the workspace loads there are 2 tabs under the main List tab. These 2 sub tabs are Lists and My Lists. For some users Lists opens as default tab and for others My Lists opens as default tab I would like to...
Document Template Table field
Just installed Document Templates to instance, upon creating a new PDF template record as sample for testing, there's no value inside "Table" field. Only "--None--." How to add necessary tables here? Just wanted to test
cancel a project from project workspace
I had a requirement to allow certain members to cancel the project. A popup should appear before cancelling. When confirmed project should get cancelled. i implemented using ui action and script include. Now i have to implement same on project worksp...
Need to create inline buttons in a row in CSM/FSM workspace list
Hi All, I would like to create 2 action on each row in in workspace list view as shown in the screenshot added. can someone please suggest the steps to implement?
Workspace Issue: Incident Tab Closes Without Mandatory Save Prompt
Hello Community experts,We are facing an issue reported by a customer regarding the behavior of the "Create Incident" UI action within an Interaction record in Workspace.When an agent uses this action, it opens the Incident record in a new tab. Howev...
Live Chat - Remove Policy articles from the KB search within the chat
Live Chat - Remove Policy articles from the KB search within the chat Policy articles should not be searchable within the Live Chat /search-KB quick action or anywhere within SOW or AW.Articles that are INCLUDED for the /search-kb action: kb_knowled...
Resolved! How to create a copy of UX Client Script
https://instance.service-now.com/now/nav/ui/classic/params/target/sys_ux_client_script_list.do%3Fsysparm_query%3DnameSTARTSWITHopen%2520list%2520page%26sysparm_first_row%3D1%26sysparm_view%3D%26sysparm_choice_query_raw%3D%26sysparm_list_header_search...
Knowledge article link shows up after the article is retired
Hi Community, We've facing an issue where retired articles are still accessible to users if they've previously bookmarked or saved the article link. Could we address this so that once an article is retired, any saved or bookmarked links are also d...