create a new list from filtered list in serviceoperation workspace
Hi ALL, Hope you al can help me out.is there a way add a new list in SOW from filtered list. Thanks,
Forum Posts
Propose a standard change template action not working in SOW
"Propose a standard change template" ui action not directing to the required page. It is made visible in the SOW change context menu but It doesn't take me to any page.
How to write the script for attached the file in workspace in popup window in sow workspace
I want to write the workspace client script ( pop up window ) for upload new version behavior it is just like the attachment functionalities as shown in screen shot in sow workspace . Could you please help me on this.
Resolved! Response templates in SOW.
How can we add a response template in SOW in sidebar like we have agent assist and template
Report in workspace
Hi,I have created two reports in Risk workspace.One it is showing column visualization and second report showing total line visualization. Is it possible in Risk workspace to create only one report which will show column and total visualization in si...
Modify Contextual Sidebar in workspace
Hi all,I have a requirement to create a new icon on the contextual sidebar of the workspace. When clicked, I should be able to use script using advance filter condition by providing the reocrd class name and the sys_id to the script to query a custom...
Request for highlighting repeated incident patterns and proactive self‑service suggestions in SOW
Hi Team,We would like to know if ServiceNow can be configured to automatically detect repeated incident patterns for a user (for example, frequent password or account lockout requests) and highlight or alert these within the Service Operations Worksp...
Resolved! SOW list view changing after updating records
Hello community,We're trying to move users into the Service Operations Workspace at my company. But one issue, which is annoying to users, is that when in the list view, for instance on a default list for Incidents and "Assigned to Me". Is that, when...
Bug: Related Closed Incident to Problem
We just had an issue while testing a Story "Relate Closed Incident to Problem". If you try to relate a closed incident to a problem in the Service Operations Workspace, it will silently fail (Zurich Patch 4, Service Operations Workspace ITSM Applicat...
Configure upcoming tasks on SOW
Currently this shows up for tasks that have a due date selected. I was wondering if it would be possible to configure it so that tasks created in the visual task board would also show up as they have a due data field on it already.
Link to open record in new page.
I have added an list component in my page i want when we click on any record of that list the record should be open in new page how can we configure it.
Hide List View in Service Operations Workspace
Hi Community,We are using Service Operations Workspace in ServiceNow, and we are facing an issue with the Configuration Management module.When we click on the donut chart, the records are not showing up in the list view as expected. Because of this, ...
SOW - Related List Edit Button enabling
In the native view, if we need to relate any Requested Items (RITMs), we can use the Parent RITM field, and there's an Edit button available to add RITMs to the related list. I have configured the same Parent RITM related list in the Service Operatio...
ITIL users unable see "Start Microsoft Teams Chat" UI button in SOW
Hi,After enabling ITSM - Microsoft teams Integration with ServiceNow, Admins are able to perform action on "Start Microsoft Teams Chat" UI button in Service Operations Workspace (SOW) without any Issue but an ITIL user is unable to see the UI action ...
Resolved! How to show catalog item's Variable on Workspace List
Hi Everyone, I have a catalog item with a variable called "Is published". I want to show it on the Service Operation Workspace's List View. (sc_req_item) I know that this can be achieved in ITIL View and Report/Visualization via dot walking, but I'm ...