Hi all, We've noticed that the small click_through "i" icon which appears inside reference variables when viewing a catalog item in the SOW is no longer visible. This icon still appears for form reference fields, but not for reference variables in th...
How do I add stories and their child tasks on a free form visual task board? The free form visual task board only lets me add personal tasks (PTSK) on the board.
How do I rename the displayed column (state) headings in my data driven visual task boards?
How do I show both Stories and their child tasks on a visual task board? We are not using sprints.
HI Community, I am trying to save a filter condition on my workspace view as follows. But after saving the filter condition and closes the tab and again when I open the same list view the filter condition is getting disabled and getting back to the d...
Hello everyone, We had the following requirement from the client to build the notifications according to the below template. The issue that we encountered, is that when dark mode is enabled, the email notification that was sent and is displayed in ...
There are two out of the box Overview dashboards one with 6 widgets and another with 4 showing data such as Incidents assigned Changes assigned Problems assigned etcI had added the Business Stakeholder role to both dashboardsHowever I am now unable ...
Hi everyone,In the Service Operations Workspace, there is a More Action icon that contains several options. I want to make some of these options visible only to admin users and hidden for others.Does anyone know the best approach to achieve this?Than...
Hello Everyone! I am encountering an issue/inconvenience after the recent Yokohama Upgrade in which the horizontal scrolling bar when viewing any sort of list (incidents, change requests, articles, etc) in the SOW, will not trigger until you reach th...
I'm working on transitioning our teams over to Service Operations Workspace and have been asked to look at Dashboards. When clicking the Dashboard icon, the SOW always defaults to the IT Agent Dashboard. I have been asked to change the default dashb...
We are tried to autopapulate the comments field when assignment group selected on change but it is not workng where as it is working in classic view
Hi everyone, In the ServiceNow Service Operation Workspace, how can we enable the Add / Remove buttons in the Related Records tab for Change Requests, so that agents (not just admins) can manage related records? The goal is to allow agents to easily...
Hi All,I’ve received a requirement related to the Alert table em_alert in the ServiceNow Workspace.In the list view, when an alert record is selected, the Edit button becomes active. Upon clicking it, a pop-up appears displaying some fields. The exp...
The functionality to add an approver works great....but I can't figure out how to actually trigger the approval. It just sits there in the "Not Yet Request" state. Any guidance on how to get the approval to actually trigger? Thanks!
The edit icon has been added to the service operation workspace after the Xanadu Patch 8 upgrade, and I would like to know how to hide it.
