Hide "Problems" and "Changes" applications from the menu of Service Operations Workspace

[WA1]

Hello, 

Since we don't use yet problem and change processes in our instance, is there a possibility to hide applications "Problems" and "Changes" from the menu of Service Operations Workspace ?

We want also to remove "New change request" from here also : 

Thank you 

[Jake Sadler]

Hi @WA1 ,

This video should help with part 1 https://www.youtube.com/watch?v=FPH6RTC0P7c

Part2 of your question: 

Go to sys_ux_page_property.list

Filter for name = chrome_tab and page = Service Operations Workspace.

You can modify the JSON to remove the New Ch age Request option.

Thanks

Jake

[WA1]

Hi @Jake Sadler , thank you for the viedeo, but if I make these customizations will I still benefit from the upgrades of ServiceNow to the Service Operations Workspace ?

[Jake Sadler]

Hi @WA1 ,

It is possible you will miss out on upgrades to this feature but it will just need to be something you will have to review during upgrades.

Testing during upgrades should raise any issues and you will have plenty of time to modify it.

Thanks

Jake

[Jake Sadler]

@WA1 ,

if my answer solved your query, please mark it correct so others users can benefit from the solution