How to customize the homepage of Service Operation Workspace

[June3]

I know it depends on the real requirement how to customize the homepage. For the home page customization, SNOW provides an admin page for some flexibility. And it has KB regarding the landing page part https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/service-operations-...

But I also noticed that we have to copy the entire page variant and customize the homepage based on the components if what we want can't be achieved through the provided script includes linked in the admin page. 

Is there any detailed explanation or examples or best practices on how the customization should be implemented

[Ankur Bawiskar]

@June3 

there is no single link for best practice, as and when members face the issue, they have shared working solution in community and there are some youtube videos, blogs etc which can help

If my response helped please mark it correct and close the thread so that it benefits future readers.

[June3]

How to handle the scenario when the OOTB homepage is upgraded but the customization is based on the old copy. If we have to copy the whole variant, every time the OOTB variant has a change, it means a huge rework effort for us to customize again.