Hiding/Showing tooltip on hover in SOW
Hi all, I have been trying to figure out how to hide/show tooltips on hover in the contextual sidebar in SOW. Have anyone tried the same and figured it out? Thanks, Søren
Forum Posts
Make RITM comments visible in catalog task activity, service operations workspace
We recently integrated the service operations workspace within our organisation. I wondered if it was possible to add the RITM comment history in the "Activity" section of a catalog task Only the catalog task worknotes are available at the moment an...
Missing the search resource of custom agent assist in Workspace after Yokohama upgrade
Hi @Everyone, I have an issue on SOW that needs for help: In Service Operations Workspace, we built a custom agent assist for INC form that provide knowledge articles only for agent to refer and resolve the INC ticket. Before Yokohama upgrade (Washin...
User changing a custom workspace list sort order
In the Service Operations Workspace, along with the CSM/FSM Configurable Workspace, a user can create their own list and include a sort definition. Once the sort definition is set, there doesn't appear to be any way to edit it without creating a new...
Restrict User to Remove Filter in Service Operations Workspace
Hi Community, Please suggest how to restrict User to Remove Filter in Service Operations Workspace. Please see the screenshot below.
Azure Provisioning in ServiceNow Users
Hi, We are having issues when it comes to provisioning. The mapping is correctly mapped in edit attribute mappings but the details are not being updated from Azure to ServiceNow. I checked our Azure Provisioning and found 2193 errors and most of the ...
Add dependencies in workspace case creation
Hi everyone, Might be a silly question but how do I add a dependency component to Agent Workspace? Meaning, for example, I have a button named Next and then a component. How do I make the component appear, only after I click the 'Next' button? Thanks...
Declarative Actions additional mapping for OOTB Add payload UXF Client Action
Hi everyone , My requirement is to add records in a m2m table , I am using the common add payload for GRC (ootb) to do that . I need to update additional field on my m2m table too , as my field for m2m is actually a document id field , so i need to a...
Resolved! SOW not redirecting as home page
I have tried everything to get the SOW to redirect to ITIL users but it just wont work and always uses the value in the glide.login.home system property. It seems like it takes precedent over all the rules set. Any help as I have tried everything alr...
Queries on Service Operations Workspace Express List Views
Hi! I am facing a few issues in Service Operations Workspace - Express List Views. 1. Can individual members can apply customized filters to the Express list View without impacting the main filters that are already present in Express List View:We are...
Adding hyper Link in Error message in SOW using business rule
Hi , I have a requirement where i need to add one hyperlink in an error message which is coming from a business rule after validations.On clicking the hyperlink it should open in a new workspace tab for creating a rca type problem task.It shouldnt re...
Not redirecting to the landing page
This rule doesn't work, it is not directing non admin itil users to the SOW. Any help?
SOW - Create Knowledge article by selecting a template
Hello All, I am trying to make so that from SOW the agents would be able to create a knowledge articles from a resolved incident by selecting the most correct KCS template.The OOB functionality directly generates an article with some standard templat...
SOW Workspace Issues after upgrade to Yokohama
after our upgrade from xanadu to yokohama, the SOW Workspace is throwing the error: Cant display this workspace
workspaces creating a hyperlink to direct to incident record
here in above picture i am creating a custom workspace from scratch -in the carousal i am retrieving the incident records using data resource ( using lookup multipal records ) but here i am getting the same short description for every inciden record....
