Resolved! Email not appearing in Catalog task in service operations workspace
Hi,I want to add email option in the service operations workspace of catalog task. I want to include it in the more option. I have attached the screenshot below.
Forum Posts
Attach Knowledge Article to case without knowledge_admin
Hello From what I gathered only users with the knowledge_admin (or admin) role can attach a KBA on a m2m_kb_task. There is an OOB ACL controlling this. What would be the best approach to let agents attach existing KBAs without knowledge_admin role?In...
Resolved! Abandon All button not visible on walk-up location queue in workspace
Currently when I open walk-up location queue in workspace I couldn't able to find the "Abandon All" button. Appreciate your help. Thanks in advance
Piece of code so only visible to a certain group?
On here is it possible to write a condition so that only members of a group can view the button?
Resolved! Master Quick Links
Is there a way you can set a quick link to show for everyone? As they are personalised currently and want to put some on there that everyone can see?
Resolved! How do I remove new change request and problem
In the workspace you can click the plus and it presents you with options of a ticket you want to open. I want to remove new change request and new problem. How do I go about doing that?
Resolved! Remove options from sidebar
Does anyone know how to hide options in the blue sidebar in SOW?
At a glance icon not showing in Service Operations Workspace only for Type Walkup
At a glance icon not showing in Service Operations Workspace only for Type Walkup. Request if you have any inputs.
How to use Knowledge Management for agents
We are currently working on a Knowledge management project and reviewing how agents can effectively access SOPs documented in KB and attach them to the incident, catalog task, or case via Agent assist in Service Operation workspace or HR Configurable...
Enforce mandatory fields in Service Operations Workspace (SOW) list view
We recently realized that the mandatory field enforcement that we see in the list view on the platform of ServiceNow is not reflected in the Service Operations Workspace (SOW) list view. Mandatory field enforced in list view on platform: Mandatory f...
Global Search Results in Service Operations Workspace Open in tab
We have a request to have the global search function in the Service Operations Workspace to function similar to the global search in the legacy agent workspace. Currently the global search results takes the whole window and navigates away from the S...
Form headers - Service Operation Workspace
Hi,I want to change the form headers that appear in the Service Operation Workspace for the different lists in the CMDB (attached images below). SOW is primarily where they will be working currently. From what I understand, I need to create a record ...
Resolved! Change 'create request' button to direct to the sc_req form instead of the catalog
So currently on an interaction record when you click on 'create a request' it takes you to the service catalog to order something. Which I want to change.However I want this that when clicked it takes you to the sc_request form to fill in and submit ...
How to change font of form fields in workspace?
I want to change font for the fields on form in workspace.
How to enable search configuration on Service Operations Workspace?
Hi,Previously, we are having search functionality enabled for Global, CSM, Case agent workspace and Service Operations Workspace.But unfortunately, after upgrade we aren't having these functionalities enabled. Instance is now having Global search onl...
