Hi all, I want to know how to add new choices to the columns under "All tickets(Active assigned to me)" in Service Operations Workspace.Also, I want to rename one of the choices shown for the 'State' column. I have never worked on SOW so don't have m...
In the SOW a field error message shows on the URL field if the entered text isn't a URL, this error message doesn't show in the classic view, is there a way to disable this error message? The issue I'm having is that we want users to be able to enter...
Hello Team,I need to print the list of incident as a modal in SOW when we select caller from caller field in an incident form,i am new to SOW , Please guide me to help this issue resolved
Hi, I have added one UI Action Assess for problem in SOW. But it is not working as expected. Can you check what should be done.
HOW TO set the default landing page on the basis of user role for SOW,How to set 3 different default landing page on the basis of roles or group belongs to . Thanks
We've recently launched Virtual Agent and Live Agent for our pilot users, with plans to roll out to the wider business soon. We're transitioning to Service Operations Workspace (SOW) as the central hub for our service desk, but for now, much of their...
Where can I see the filter for Add a Service under Service Operation Workspace?
Hi Team, I can see in my PDI there is an option to search records within SOW as shown belowbut can't find the same in my client's instance. Any idea what configuration I have to enable to see this?
Does anyone know how to add a column in a created list in the SOW view that's a variable within a catalog item? This is possible using the data pill in the old dashboard view but not in the newer view. We're running on Xanadu
Hi All,Actually i have requirement that need to create a Ui action "Next Incident" on the "Unassigned i group list"When I click on the Next Incident button from the "Unassigned in my Group" Incident List in the Service Operations Workspace,The next ...
Hi all,We have upgraded the platform to Xanadu, and along with that, we have decided to update the SOW plugin to the latest version.I have noticed that after the upgrade, the SOW does not display the On-Call Schedules in the left-side menu.Could you ...
Is is possible to create a list data visualization that includes variables from the catalog item? I have a catalog item that creates a task assigned to a specific team. I've created a dashboard in SOW for this team, and one their requests is a list v...
I've come across a conflict between schedules used to represent the working hours of general users and on-call schedules. As an organization, we are using PPM and Service Operations Workspace. For PPM, we have a default/generic schedule used to repr...
Hi all,Our telephony system allows customers to leave a voice mail behind after hours for non-critical incidents. This system creates an incident with an attached .mp3 file.Our agents always have to download this file before they can open it. One of ...
We have an urgent request to update the tab names in the CMDB workspace. Specifically, we need to:Change "Home" to "Overview"Change "My Work" to "Assigned Tasks"Please provide guidance on how to make these changes. I have made the change on the "chr...
