Service Operations Workspace - Announcements
hi, on the tier 1 landing page editor, announcements are showing (ann1.png). but when i preview or open url path it says No content available. (ann2.png)any ideas please?
Forum Posts
Change the field Type on a form from 'Suggestions' to 'Text' type in the Shopping hub Portal
On amazon checkout, when trying to add a dropship address, the form is trying to validate the street address. It does not prevent users from entering a value. So we want the type of the field to be changed to Text.
Clear Field Icon
I have a requirement to add the clear_field_icon (the red x) to reference fields on the workspace.This icon is available in the normal view of the form, but not in the workspace view of the form.How would I add this icon and functionality to the work...
Adding a Platform Analytics dashboard to Service Operations Workspace messes up the widgets
Hi Community, I've migrated one of our performance analytics dashboards to platform analytics and the dashboard looks fine in platform analytics, but when I add this as a page in SOW it seems to re-order the widgets on the dashboard and cannot unders...
Redirecting dashboard record from platform UI to workspace
I have created a dashboard in Native UI , when clicking on record in that dashboard is there a way to open that record in workspace view? If not possible is there a way to get the platform dashboards to workspace?
Resolved! Workspace Dashboard: open record from Data Visualization in the same Workspace
I've migrated a Dashboard and have it available on the SOW. Many reports were migrated to a List Data Visualization, but when I select an Incident number it redirects to the Platform view of the INC, and not a Workspace tab. I'd expect the Data Visua...
Resolved! Workspace - UI Action
Hi Everyone, I have created a custom UI action on security response which open a UI Page (it opens a dialog box) and allows the users to select some choices and a 'observable' record associated to security incident . Based on the selection we are per...
View Requester Information on Walk-up Interactions
When viewing a Walk-up Interaction in Service Operations Workspace I'd like to be able to see the Requester Information, just like I can when viewing an Interaction type of Phone in SOW. I would be fine with being able to not have a difference betwee...
Service Operations Workspace - returning Tab 'Not found'
We are using MS Edge and recently upgraded to Washington DC. Following the upgrade, one SOW user sees a returning 'Not found' tab within SOW which despite closing, keeps returning. If he selects it, it takes him to his dashboard but when selecting SO...
How to configure declarative action mappings in UI Builder
I used to create a customized declarative action assignment implemented as UXF Client Action in the action bar of a change request form to open the Risk Assessment modal. But it failed to work after instance upgraded to Xanadu. Then I tried to config...
Edit "Component is not configured" page
After the Xanadu version, this screen started to appear every time I opened a task in a group list. Is there any way to customize this screen?
Incident Task Widget
I'm trying to create a new widget to display any incident tasks (incident_task) that have been created and currently unassigned then add the widget under the Overview section of the Service Operations Workspace landing page. I've looked up a lot of d...
Dashboard alignment in Service Operations Worksapce
Hi Community, I've migrated a dashboard from performance analytics to platform analytics so it can be used in SOW, the issue I have is that I cannot change any alignment settings of the dashboard, is there anyway to center the numbers on these widget...
Need ability to create case types from an interaction record
On the Service operations workspace, after saving the interaction record, I need to be able to create specific case types. We have 4 case types. How can I achieve this?I found this article and tried but nothing happens when I click on the create case...
Email links to open in workspace rather than native
Hi all I currently have hyperlinks when cases/incidents are assigned out to engineer within notifications that take the engineer to the relevant tasks when opened.We have recently migrated to the CSM workspace so wanted to understand how I go about c...
