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Resolved! How to open a new tab of Catalog Item in Workspace.

Hi, I have a UI action which should be visible in HR agent workspace in HR case record, which will open a new tab in workspace itself. The link is of a catalog item where I am also passing a sys_id of the current HR case. I have written below code in...

Community Alums by Community Alums  
  • 1266 Views
  • 2 replies
  • 0 helpfuls

Import Messages

Is "Import Messages" a function still available in SOW like it was in Agent Workspace? Or is that intended to be replaced with something else, like starting a chat with the caller/user from SOW? Thanks!

Redirect ITIL users to CSM workspace now SOW

I want to redirect users with itil role to CSM FSM workspace not the SOW workspace.I have already created the property for the script include SPEntryPage and method getFirstPageURLL, I have also disabled SOW workspace within the Experiences for Servi...

cloudv by Tera Contributor
  • 469 Views
  • 2 replies
  • 0 helpfuls

Resolved! Workspace

Hello All, I have a requirement where all the records for incident list in service now operation workspace should be opened in Details tab by default. But it is getting opened in overview tab by default right now. Can someone please help with this. T...

shivani42 by Tera Contributor
  • 1353 Views
  • 15 replies
  • 3 helpfuls