We just had out Xanadu patch released in instance and afterwards we are getting issues of Service Desk agents not getting chats in inbox in Service Operations workspace. There are complaints of 1. Not getting chat notification on time.2. Not having t...
hello! i have a working ui action it works as needed (in back-office).i want to add my button ('reopen') to the SOW- to the relevant group. any ideas on how to do this?
Hi, Is there a way to monitor the utilization of Service Operations Workspace for number of agents using or no. of transactions performed via SOW? This will help in identifying and tracking the adoption rate of Service Operations Workspace against Cl...
I have a requirement to hide security incidents components in the landing page of agent workspace for a specific user. Is there a way to hide in such a way that won't affect globally. Or else is there a way that the user can personalize the agent wor...
Hi all, We have juste upgrade our instance to Yokohama from xanadu, and some colleagues have reported to me that when opening ticket A, the title and description actually displayed the information from ticket B (previously opened).When closing and re...
We are having an issue with the "My lists" in Service Operations Workspace.When a user tries to "Edit Columns" on one of his/hers list by removing or adding any of the fields.The list does not get updated with those changes. This only happens with ol...
Hi all, In the classic view, you can view the 'Browser response time' (by clicking the button ), which also lists the UI policies and client scripts launched when the page loads.Is there a similar feature in the SOW that allows us to quickly identify...
Hi All, In Yokohama, when you open problem record there is Overview tab visible in Service Operations Workspace. Below is screenshot from PDI(Yokohama version): My instance is in Xanadu version. I am not able to find the same "Overview" tab in my ins...
Hi Community,In Service Operations Workspace, when users click on a widget in the dashboard, it navigates to a list view. In that list view, there is a column called “SLA code” which I want to display in the second position by default for all users (...
I have a requirement, in which I need to create custom icon in the sidebar panel and onclick it is supposed to open in a new tab with in the work space. Example: If I have "Home" already opened and if I click on the "book-outline icon" it should open...
I have a workspace that has Pie Charts at the top of the page and when you click any of the filters in it, then it shows the list of records in a Simple List at the bottom of the page.I do have a few pie charts that fills the screen currently. Is it ...
Use Case:Consider, you want to send email to the 'caller' field of incident record. 1 - Create a List Action :Go to List Actions in navigator. Create a New list action and select client script in ‘Implemented as’ field: Click on the ‘Confirmation Se...
remove/restrict Next UI view from SMT platform for ALL SMT AGENTS. The goal is to ensure that SOW view becomes the primary interface for all SMT users/agents, streamlining user experience and reducing confusion.1.platform offers both Next UI & SOW UI...
Hi everyone, We are currently working with a shared ServiceNow instance used by two external customers, which we’ll refer to as Company1 and Company2. Each customer has: Their own Company recordTheir own dedicated Service Catalog (sc_catalog)Their ow...
Hello Community, I am currently working on a requirement to create a Pivot Table report within Workspace using UI Builder. The report should utilize a Dropdown field (e.g., Priority) and a Multi-select field (e.g., Watch List) from the Incident table...