The following is in Xanadu. I made a change to the Preferred Contact Source file which is a ux client script include file. After the change, I do the following: 1) Got to Service Operations Workspace2) Open the On Call Calendar3) Click on a user...
Hello, In Service Operation Workspace : in the lists, the search bar with the magnifying glass is no longer available for performing quick multiple searches, thus reducing the number of clicks for operators (as in classic back-office). In classic bac...
The ask from my Manager was to add Email to EM_Alerts from workspace. I added it to the table so the "compose email" shows up. Which if you go directly to the Alert non workspace it works. But when you try to send from the Alert you get the following...
I have been asked if you can switch around the Comments and WorkNote when you are in Service operations workspace (SOW) so Work notes (Private) is first
1. Open dashboard https://xxx.service-now.com/now/platform-analytics-workspace/dashboards/params/edit/true/tab-sys-id/28ddda7a2. Open dashboard details, you can view that we've added "service operations workspace" and "platform anlaytics workspace" t...
Hi All, i need to create "Create Normal Change" in service operation service-now, i need to create change from problem if below item need to copied Short Description (Problem Statement)DescriptionServiceService offering Config item there is OOTB ui a...
I want to be able to click on the "+" tab in SOW to create a new KB article, presenting users with the window to choose the knowledge base they want to add the article too. I'm seeking help with formatting the JSON. I can create an article in the def...
Hello everyone,We have a requirement regarding the Automated Work Assignment inbox notifications for the Service Operational Workspace.We would like to add a 'close' (x) option on the card for the Catalog Task record notification to close the notific...
When a user replies to an email from ServiceNow which contains screenshots when the email gets added to the ticket activity the screenshot is not visible and I can only obtain them in the sent mailbox under my admin account download them and add them...
Does anyone know where to edit the message when an ITIL user logs a request ticket from the SOW saying Than you! Your request has been been submitted. I want the View Details button to bring me to the RITM instead of the REQ
Hi,we are trying to edit our Service Operation Workspace but there’s a “read only” message. we tried duplicating the page, and when we press the overview-viewport “edit content” the page doesn’t display the content. thanks!
I need the SOW to display the team's work by default instead of the person's work.
Is there any reason why in the main Playbooks tab within SOW for a Major Incident, that we are getting extra playbooks showing that aren't actually set to be active within SOW configuration?The two showing in the right hand pane are correct and shoul...
I've created a custom listing in My Lists in SOW, but want to remove it now. How can I remove it? I can only change order of the items in My List, but not delete them. How can this be done?
