How to have a RITM "URI_REF" notification link point to SOW instead of the Next Experience UI?

[anthonyfall]

I am creating notifications on RITM tickets as they are inserted. The notification will send and email to all assignment group users of the ticket. The body of the notification will include a link to the RITM ticket. I would like for users to click this link and be brought to the SOW view of the ticket, not the Next Experience view of the ticket. What can be done for this to work?

[Tanushree Maiti · Accepted solution]

Hi @anthonyfall 

Go 

Go to "System Notification > Email > Notification Email Scripts" and paste the following code.

Ref: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2039224

var sowURL= '<a href="' + gs.getProperty('glide.sys.servlet_path') + '/now/sow/record/' + current.getTableName() + '/' + current.sys_id + '">' + current.number + '</a>';
template.print(sowURL + "<br />");