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10-16-2023 07:00 AM
Hi Community,
has anyone found the appropriate way to limit the ability to remove record creation on workspace? What I am being asked is to remove the ability to create a record from a workspace to enforce governance on record creation. My customer wants to remove the ability to create an incident from the Service operation workspace to enforce governance (could not talk them out of this choice). Does anyone know how to remove the ability to create an incident from the top menu?
Solved! Go to Solution.
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10-16-2023 08:09 AM - edited 10-16-2023 08:13 AM
Hello -- you need to edit the "UX Page Property: chrome_tab" in Service Operations Workspace Core. Go here:
https://<instance-name>.service-now.com/now/nav/ui/classic/params/target/sys_ux_page_property.do%3Fsys_id%3Ddf0c9cb97340301045216238edf6a785
...and remove the "New Incident" tab option:
...by deleting the highlighted part (above)...just make sure you remove the comma also!
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10-16-2023 08:09 AM - edited 10-16-2023 08:13 AM
Hello -- you need to edit the "UX Page Property: chrome_tab" in Service Operations Workspace Core. Go here:
https://<instance-name>.service-now.com/now/nav/ui/classic/params/target/sys_ux_page_property.do%3Fsys_id%3Ddf0c9cb97340301045216238edf6a785
...and remove the "New Incident" tab option:
...by deleting the highlighted part (above)...just make sure you remove the comma also!
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05-23-2024 05:14 AM
Can we hide these two tabs "New Incident" and "New Change Request" instead of removing?