Configurable Workspace knowledge article page routing
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‎05-27-2024 06:24 AM
Hi community, I have a custom record page for incidents, agent assist is available and it works fine but when it comes to opening knowledge articles, this action is done using the same page type, record default. I try to configure the "View Full Article" button but I cannot find it anywhere. Basically, I want the same functionality as "Full View" button have in Service Operations Workspace, ss attached.
Defined tabs of the tab sidebar component seem to not have buttons configured, and "Full View" is not a knowledge ui action.
Thank you!
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