Hi Community,
has anyone found the appropriate way to limit the ability to remove record creation on workspace? What I am being asked is to remove the ability to create a record from a workspace to enforce governance on record creation. My customer wants to remove the ability to create an incident from the Service operation workspace to enforce governance (could not talk them out of this choice). Does anyone know how to remove the ability to create an incident from the top menu?
Hello -- you need to edit the "UX Page Property: chrome_tab" in Service Operations Workspace Core. Go here:
https://<instance-name>.service-now.com/now/nav/ui/classic/params/target/sys_ux_page_property.do%3Fsys_id%3Ddf0c9cb97340301045216238edf6a785
...and remove the "New Incident" tab option:
...by deleting the highlighted part (above)...just make sure you remove the comma also!
Hello -- you need to edit the "UX Page Property: chrome_tab" in Service Operations Workspace Core. Go here:
https://<instance-name>.service-now.com/now/nav/ui/classic/params/target/sys_ux_page_property.do%3Fsys_id%3Ddf0c9cb97340301045216238edf6a785
...and remove the "New Incident" tab option:
...by deleting the highlighted part (above)...just make sure you remove the comma also!
