How to send a email using Workspace client script in Servicenow operation workspace through an event

[Sree Harsha2]

We have a UI action & we're expecting that once we click on that UI action , it has to send an email automatically based on the event in Service Operation Workspace view.
Attached is the Workspace client script in the UI action & the related script include which is called in that UI action , currently the email is not getting triggered based on the notification/event call.

Kindly check and advise if any changes required.

Thank you!

[Ankur Bawiskar]

@Sree Harsha2 

in your notification you have marked Event parm1 contains recipient but you are not sending any recipient

update your line as this

	gs.eventQueue("incident.status.update", gr, gr.assigned_to.toString());

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[pr8172510]

Hey @Sree Harsha2,

You have checked Event parm 1 contains recipient  but look at your Script Include:

gs.eventQueue('incident.status.update', gr);

You are NOT passing any value in parm1 or parm2. You only passed the event name and the record. The notification is looking for a recipient in Event parm 1 but it's empty.

Change your Script Include event line to:

gs.eventQueue('incident.status.update', gr, gr.assigned_to.toString());

[Tanushree Maiti]

Hi @Sree Harsha2 

It is not working because gs.eventQueue() is a server-side function, while you are trying to call it from client-side code (Workspace Client Script).

Any code written inside the onclick function of a UI Action executes on the client side.

To make this work, remove the onclick function and place the code directly in the UI Action script so it runs on the server side.

[Tanushree Maiti]

Hi  @Sree Harsha2 

It is not working because gs.eventQueue() is a server-side function, while you are trying to call it from client-side code (Workspace Client Script).

Any code written inside the onclick function of a UI Action executes on the client side.

To make this work, remove the onclick function and place the code directly in the UI Action script so it runs on the server side.

Refer: