I cannot get the variable editor to show on SOW for sc_task

Mark OToole1980
Tera Contributor

I need to show the variables from a submitted Request on the sc_task record.  This is working in default view and also works in the classic UI for Service Operations Workspace view.  When the record is opened in the SOW, there are no variables at all on either RITM or sc_task level.  But you can see full variables on the preview record from SOW.

 

I have checked all other information such as formatters etc.  But could do with some help.  Not sure if I need to add this as part of UI builder, but not sure where to start.  

 

Thanks

12 REPLIES 12

@Mark OToole1980 

is the variable editor added on sc_task form view

I could see it on SOW for SC Task

SC Task form layout

Screenshot 2026-10-08 181734.png

SOW 

Screenshot 2026-10-08 181706.png

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Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Mark OToole1980
Tera Contributor

So this is a brand new OOTB instance and the view I get in SOW is not something I have seen before @Ankur Bawiskar 

Nothing.  cache wasn't going to work as I didn't change anything.  This is already in place.