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Incident SLA applet Circle configuration on an SOW Variant

donrb5
Tera Contributor

‎11-14-2025 02:02 PM

We created a variant of the OOB SOW page and created our own Incidents SLA applet.

We would like it to group just like the same item on the OOB SOW (show days left till breached and Breached

We are not seeing Breached.

donrb5_0-1763155535135.png

All incidents that have breached are showing up as Same Day. There doesn't seem to be a field on the table to accommodate reporting Time left and Breached. How is the OOB Incidents SLA doing it?

 

donrb5_1-1763157652578.png

 

Any ideas?

 

Thanks

 

Adam Brody

 

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