Hi Team, In a chat window users are presented with the message "Your expected wait time is about 1 minute" when they initiated a chat and choose to connect with live agent. We would like to remove the message, can anyone please let us know is there ...
Hello, I have a question regarding Service Operations Workspace. "In the Service Operation workspace, the 'Open in UI Builder' button is not visible in the Configure Workspace record. However, in the Agent workspace, it is visible, and I can edit th...
Hi All,CanI have a requirement to make the 'Comment' box mandatory, when we mark the Helpful for an knowledge article as 'NO'. Currently, it is not mandatory. How can we achieve this?
How to give create access create functionality of Issue from Compliance Workspace ( Home, Issue Overview, List) to particular role or only one group have access of creation?
Hello ServiceNow Community, Could you please tell me if it is possible to add a dynamic filter to a customized list in Service Operations Workspace. I have created a new list to find all the interactions that have been made by users and I want to be ...
Hi All - We have recently upgraded to Vancouver and there is a follow button in all records. How to enable same feature for scoped application? Thanks!
Dear community, When creating a new list in Service Operations Workspace, list name is restricted to 40 chars. I'd like to extend it:I've tried to change it in sys_ux_my_list table and that actually allows me to go to the lists and set a longer title...
I am trying to update the short description of an interaction record with a pre-chat survey so that I can use it to route chats to certain queues. In the context of the survey I have short description, but the short description on the interaction rec...
eSignature is currently setup and used with approvals for Change management. Everything works fine in native UI. The script code is not compatible with configurable workspaces such as Service Operations Workspace (SOW). Has anyone setup sEsig with ...
Good Morning, I have a visual issue I am trying to fix, and I cannot seem to find where it would be updated. Looking at any record within the SOW, all the form fields blend in with the background. This makes the form hard to read and update at a glan...
hi team!is there someone who has seen or experienced this behavior where SowIncidentLandingPageUtilsSNC ux client script is different between instances?in mycase I am not sure why, but DEV and QA (UAT) differ from each other as seen belowat first gla...
Hi There are a couple of widgets in the ITOM Service Operation Workspace (Assigned Team alerts and Unassigned Team Alerts) Can you let me know how to populate them? Thanks
On both of these workspaces, the home page displays a 'Hello' <first name of user> in the banner at the top.We have a custom field where we pull from our HR system for a preferred first name (u_preferred_first_name) and when a value is present, we pr...
Hi All, I have create a UI form in Service Operations Workspace in which we have 'Approver' reference field. Requirement is to fetch only users with ITIL role in that field. Below is the sample code i tried, Ui action workspace code: var approve =...
Hi Team, I'm trying to set the landing page for the OOTB Service desk group, so when a user from the servicedesk group logs in , they would see the SOW landing page instead of the home pages. To do that I'm referring below sections of the sn docs and...
