Interactive filter sys_user_group table

[Giuseppe4]

I have created a reference interactive filter to filter Incident and sc_req_item records, and it works correctly. However, when I impersonate another user, the interactive filter shows "No records found," even though the impersonated user can see sys_user_group records. How can I resolve this issue?

[Ankur Bawiskar]

@Giuseppe4 

any ACL is blocking that user from accessing Group table?

Any query business rule is restricting?

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[Giuseppe4]

no, there isn't any ACL or BR that is blocking the visibility. The user can see all groups on sys_user_group table

[Ankur Bawiskar]

@Giuseppe4 

try creating query_range ACL on sys_user_group.* and add role and see

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Giuseppe4 

any update to this?