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Intermittent disappearing text on Service Operations Workspace

Daniel211
Tera Contributor

‎01-28-2025 09:54 AM

Hi all-

 

Question...we are having an intermittent issue that I'm wondering if anyone else has seen/experienced:

  1. User is in a tab with an active Incident
  2. User makes updates to the data in the record (field text/work notes/etc.) and does not save the record
  3. User uses the global search to open a record in a new SOW tab
  4. User navigates back to the first tab with the unsaved data
  5. Unsaved data has disappeared

We just recently updated SOW to version 6.1.0. Any assistance or acknowledgement of this issue from others would be appreciated. Thanks!

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5 REPLIES 5

northernb
Tera Contributor

2 weeks ago

Only started using SOW Aug 2025 but I think there is a limit that means if you open more than 3 other SOW tabs (top-level / 2nd-level / both, I'm not sure) then it loses the unsaved changes in any earlier ones.  (This is a pain as my browser's tabs don't lose unsaved data like this.)  @Daniel211 does only say one has been opened so I don't know if this is the same thing or not.

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