generate report with more than one table
Hello, I am new to Service now and I have learned how to make reports with a table. I would like to know if anyone knows how to make a report with more than one associated table.
Forum Posts
Service Operations Workspace - Hide Attachment Icon on Closed Incident
Hi! Anyone knows to hide the attachment icon on closed incidents?
I want to add fields such that i can populate the fields like urgency on the change form on load
Here when i go to the incident form on the SOW workspace there is a UX form action group called create change,create outage like that. when i click on the create page action it shows the interceptor page and when i click on any of them it will open t...
Regarding a List Access in a Custom Workspace
Hi,I have created a Universal Request List in a custom workspace for an application like below :But my problem is when I am impersonating with someone this list is not visible.I haven't created any audiences for this list category but still those peo...
Resolved! Service Operations Workspace access for agent without ITIL role.
Hi Folks, I can see that if user has admin or itil role then he can access SOW (Service Operations Workspace) and can perform all basic work like working on incident, problem, change, request and task etc.But what if we don't want to give itil role t...
How to Restrict or hide Change Request from Service Operation Workspace
Hello,We want to restrict or hide change requests completely from the Service Operation Workspace. We have tried a couple of methods to hide or restrict change requests from the top search bar or make all the fields/buttons read-only but no luck. Ple...
Resolved! SOW : Button in related list don't work
Hi, We have just installed the latest version of the “Service Operations Workspace ITOMS Apps” plugin on our dev instance and the buttons allowing you to add new items in the related records no longer work. They are present, the properties are simila...
"New" list banner button on Service Operation Workspace
Hello ! I want to add the "New" button on the related list Schedule Entries in SOW that is alredy present in ITSM view, but I don't know the better option (UI Actions/Action Assignment/Declaratives Actions/...).Sevice Operation Workspace ITSM ViewCan...
Resolved! SOW - Contextual Sidebar and UI Builder
Hello , I'm trying to add the SCTASK Related Record "RITM Attachements" in the contextual sidebar. The purpose is to have quick access to RITM attachments from SCTASK I created a new VIEWPORT in UI Builder, with a list but I can't find the table I ...
Hidden Variables with values not showing in RITM after being submitted
I have a catalog item where all but one of the variables are hidden but I have them set to mandatory in various UI policies so they appear based on the user's selection on the first question. As they are hidden none the values were coming through to ...
Resolved! Some fields of Incident are not visible in SOW but in the platform it is visible
Hi All,Category, Subcategory is not visible in the Service Operation Workspace but it is visible in the platform (the Service Operation view). I'm not sure what is the issue.Please help me in this.Thanks,Sam
Resolved! List View of Ci need to populate in Modal based upon caller Ci
Hello Team,I have a requirement where i need to pull the ci information based upon Caller Ci,for this i did create a script include and client script to achieve but it only shows the CI name , want list view of CI based upon caller info. if (g_form.g...
Resolved! How to Add Databaseview to list on Service Operations Workspace
Looking to find an option to add Database view to Service Operations Workspace. If anyone has any thoughts, it is much appreciated.
Service operation workspace inbox status configuration?
i am able to see inbox for workspace when i click inbox the i want to see status and below options attaching the sample pic , how can i acheive this status configuration in inbox? but currently i can see like this where can i configure this status in...
Resolved! "Assigned to" in NOW Assign Modal always read only
NOW Assign Modal will open when clicking on "Reassign" or "Assign" from incident record information. "Assigned to" always read only. We only can change Assignment Group. Even through we change Assignment Grop, Assigned to still read only.How do we re...
