Hi, I am trying to create a Recipient List for Targeted Communication which should have recipients from a user group "xyz". Can you suggest how to achieve this?
Good day! I was exploring the Service Operation Workspace and some of the widgets, filter or columns are not applicable to us. Is there a way to tweak it or create a copy of it? Thanks.
Hello, I'm using UI Builder to edit a variant I created from the service operations workspace. I found that while using Agent Assist there is an option to attach a KB but after its saved it attaches to the additional comments instead of attaching t...
HI, The requirement is to find how many inactive not LDAP users are not involved in Case records. Five fields we have considered in IDS Case Table :contactopened_byresolved_byclosed_bysys_created_byPlease provide me with the solution and suggestions....
Hi Community!I have a requirement which goes as following:Edit the pop-up view/preview for user-records showing in the workspace(ONLY WORKSPACE).In other words, change the list which shows when you hover over the "i"-icon to preview the user-record f...
I want to hide a "New" button of related list based on condition in workspace like we do using list control on Native view. (Omit new button condition).Can some one please assist on it.
Hi all!I read this article how to do List View configuration in SOW.https://www.servicenow.com/community/next-experience-articles/service-operations-workspace-sow-list-view-configuration/ta-p/2534744But I want to do a List Viw fråm a Database View ...
Hi All, Trying to populate an alert as soon the Agent start typing(even a single letter)in Additional comments field , an alert should come up saying "Please be aware notification will triggers to requestor". Ps: This alert should come only once at ...
