Service Operations Workspace - Tickets auto-refresh
Is there a method to enable automatic ticket refreshing within the Service Operations Workspace while actively on the page?Thanks
Forum Posts
Resolved! Funktion for StartEndDateValidation not working in Service Operations Workspace and CSM Workspace
Hello together,this post describes the way how to validate the start and end date. https://www.servicenow.com/community/developer-articles/two-quick-steps-to-achieve-end-date-after-start-date-validation/tac-p/2809061I tried this for change_task table...
Resolved! Enabling Record Selection in Related Lists on Configurable Workspace
I'm looking to incorporate a select box into the out-of-the-box related list for the relationships between the extended task tables, in order to facilitate the removal of these relationships. I've already created declarative actions for Add and Remov...
New /Add button in Related list action
Hello All, I am trying to create an Add button in the related list ( in this case, Incident and problem task), but not sure how I am not getting it right, Can I get some documentation around this, so I try it myself? I tried the same in related rec...
Resolved! Service Operation Workspace
Hello, I have a question regarding Service Operations Workspace. "In the Service Operation workspace, the 'Open in UI Builder' button is not visible in the Configure Workspace record. However, in the Agent workspace, it is visible, and I can edit th...
Add dynamic filter to custom list in Service Operations Workspace
Hello ServiceNow Community, Could you please tell me if it is possible to add a dynamic filter to a customized list in Service Operations Workspace. I have created a new list to find all the interactions that have been made by users and I want to be ...
How to enable follow button for scoped application - Vancovuer
Hi All - We have recently upgraded to Vancouver and there is a follow button in all records. How to enable same feature for scoped application? Thanks!
How to extend the length of name of a new list in Service Operations Workspace?
Dear community, When creating a new list in Service Operations Workspace, list name is restricted to 40 chars. I'd like to extend it:I've tried to change it in sys_ux_my_list table and that actually allows me to go to the lists and set a longer title...
Anyone setup eSignature with Service Operations Workspace (SOW)?
eSignature is currently setup and used with approvals for Change management. Everything works fine in native UI. The script code is not compatible with configurable workspaces such as Service Operations Workspace (SOW). Has anyone setup sEsig with ...
SowIncidentLandingPageUtilsSNC difference between instances
hi team!is there someone who has seen or experienced this behavior where SowIncidentLandingPageUtilsSNC ux client script is different between instances?in mycase I am not sure why, but DEV and QA (UAT) differ from each other as seen belowat first gla...
Resolved! How to populate widget in the ITOM Service Operation Workspace
Hi There are a couple of widgets in the ITOM Service Operation Workspace (Assigned Team alerts and Unassigned Team Alerts) Can you let me know how to populate them? Thanks
Resolved! Change name display on Service Operations and IT Remediation workspaces to reference a custom field
On both of these workspaces, the home page displays a 'Hello' <first name of user> in the banner at the top.We have a custom field where we pull from our HR system for a preferred first name (u_preferred_first_name) and when a value is present, we pr...
Unable to fetch users with 'ITIL' role using g_modal in UI action
Hi All, I have create a UI form in Service Operations Workspace in which we have 'Approver' reference field. Requirement is to fetch only users with ITIL role in that field. Below is the sample code i tried, Ui action workspace code: var approve =...
Resolved! SOW Incident Resolve Dialog Box
Hi! After looking through a lot of community questions, ServiceNow Docs etc., I am still wondering how to configure the SOW Dialog Box that appears when clicking on the "Resolve" UI Action in the Service Operations Workspace (see picture).What I wan...
Resolved! Service Operations Workspace
Hello, I have noticed after Vancouver upgrade I'm unable to see the 'Open in UI Builder' button on the top right of configure workspace (In the UX App Configuration Service Operations Workspace page). I have also noticed in Vancouver's UI builder the...