How to enable follow button for scoped application - Vancovuer
Hi All - We have recently upgraded to Vancouver and there is a follow button in all records. How to enable same feature for scoped application? Thanks!
Forum Posts
How to extend the length of name of a new list in Service Operations Workspace?
Dear community, When creating a new list in Service Operations Workspace, list name is restricted to 40 chars. I'd like to extend it:I've tried to change it in sys_ux_my_list table and that actually allows me to go to the lists and set a longer title...
Agent Chat Short Description Context Variable
I am trying to update the short description of an interaction record with a pre-chat survey so that I can use it to route chats to certain queues. In the context of the survey I have short description, but the short description on the interaction rec...
Anyone setup eSignature with Service Operations Workspace (SOW)?
eSignature is currently setup and used with approvals for Change management. Everything works fine in native UI. The script code is not compatible with configurable workspaces such as Service Operations Workspace (SOW). Has anyone setup sEsig with ...
Resolved! SOW Form View hard to follow.
Good Morning, I have a visual issue I am trying to fix, and I cannot seem to find where it would be updated. Looking at any record within the SOW, all the form fields blend in with the background. This makes the form hard to read and update at a glan...
SowIncidentLandingPageUtilsSNC difference between instances
hi team!is there someone who has seen or experienced this behavior where SowIncidentLandingPageUtilsSNC ux client script is different between instances?in mycase I am not sure why, but DEV and QA (UAT) differ from each other as seen belowat first gla...
Resolved! How to populate widget in the ITOM Service Operation Workspace
Hi There are a couple of widgets in the ITOM Service Operation Workspace (Assigned Team alerts and Unassigned Team Alerts) Can you let me know how to populate them? Thanks
Resolved! Change name display on Service Operations and IT Remediation workspaces to reference a custom field
On both of these workspaces, the home page displays a 'Hello' <first name of user> in the banner at the top.We have a custom field where we pull from our HR system for a preferred first name (u_preferred_first_name) and when a value is present, we pr...
Unable to fetch users with 'ITIL' role using g_modal in UI action
Hi All, I have create a UI form in Service Operations Workspace in which we have 'Approver' reference field. Requirement is to fetch only users with ITIL role in that field. Below is the sample code i tried, Ui action workspace code: var approve =...
SOW landing page issue
Hi Team, I'm trying to set the landing page for the OOTB Service desk group, so when a user from the servicedesk group logs in , they would see the SOW landing page instead of the home pages. To do that I'm referring below sections of the sn docs and...
Take me to incident button in email notification to redirect to Service Operations Workspace vie
Hey All, We have Email templates that are trigered at certain events. e.g. incident assigned to agent. When the email goes to the agent, there is a button within it that they click on and it takes them to the incident which opens in the native view....
Resolved! SOW Incident Resolve Dialog Box
Hi! After looking through a lot of community questions, ServiceNow Docs etc., I am still wondering how to configure the SOW Dialog Box that appears when clicking on the "Resolve" UI Action in the Service Operations Workspace (see picture).What I wan...
Resolved! Service Operations Workspace
Hello, I have noticed after Vancouver upgrade I'm unable to see the 'Open in UI Builder' button on the top right of configure workspace (In the UX App Configuration Service Operations Workspace page). I have also noticed in Vancouver's UI builder the...
Add existing dashboard to custom analytics center in Service Operations Workspace
Is it possible/does anyone know how to take a pre-existing dashboard and add it to the Service Operations Workspace? I added a custom analytics center based on this documentation (https://docs.servicenow.com/csh?topicname=add-analytics-center-to-expe...
Use modal on workspace/ui builder
How to use modal in workspace/ui builder via ui action/client script
