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Is it possible to add icons to the "My Lists" lists in Service Operations Workspace?

Matthew Knight
Tera Guru

We have recently adopted the Service Operations Workspace and the initial feedback from our agents is it would be useful to be able to see their favorite lists as an icon when the list view is collapsed. 

 

This would replicate the classic UI where all favourites currently have an icon, colour and name. 

 

I have checked in my own PDI on the sys_ux_my_list table but cannot see anywhere that would allow an icon. 

 

I have attached screenshots showing the "My Lists" expanded and collapsed.  On the collapsed view it would be good to see an icon in the red highlighted area so agents don't have to keep expanding the view each time 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Matthew Knight 

not possible

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@Matthew Knight 

not possible

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Thanks Ankur, disappointing but hopefully something for an improvement suggestion for ServiceNow