Is it possible to create a user from an interaction and re-link the new user to the interaction?

[kristenmkar]

Good evening! 

I am currently helping to configure the Service Operations Workspace for our organization. To make it easier for the agents, I developed a UI action to create a user from the interaction if they do not exist. My script works fine to create the new user, but I was hoping to find a way to create the user and then link this new user back to the interaction record (so the agent doesn't need to re-select and find the created user).  Here is my current UI Action script (I currently have a button to "Create New User" displayed on the interaction form - it is a boolean field that needs to be checked to show the additional fields to fill out to create  the user)

//create new user

var userGr = new GlideRecord('sys_user');

if (current.u_user_not_found == true) {

    userGr.newRecord();

    userGr.setValue('first_name', current.opened_for.first_name);

    userGr.setValue('last_name', current.opened_for.last_name);

    userGr.setValue('user_name', current.opened_for.email);

    userGr.setValue('u_employee_type', current.opened_for.u_employee_type);

    userGr.setValue('email', current.opened_for.email);

    userGr.setValue('title', current.opened_for.title);

    userGr.setValue('phone', current.opened_for.phone);

    userGr.setValue('u_syscom', current.opened_for.u_syscom);

    userGr.setValue('u_edipi', current.opened_for.u_edipi);

    userGr.setValue('u_ech_iii', current.opened_for.u_ech_iii);

    userGr.setValue('u_business_area', current.opened_for.u_business_area);

    userGr.setValue('u_org', current.opened_for.u_org);

    userGr.setValue('u_org_code', current.opened_for.u_org_code);

    userGr.setValue('u_org_code_title', current.opened_for.u_org_code_title);

    userGr.setValue('u_branch_of_service', current.opened_for.u_branch_of_service);

    userGr.setValue('u_command_location', current.opened_for.u_command_location);

    userGr.setValue('u_remote_user', current.opened_for.u_remote_user);

    userGr.setValue('location', current.opened_for.location);

    userGr.setValue('department', current.opened_for.department);

    userGr.insert();

} else {

    gs.addInfoMessage("You must check " + "'User Not Found' " + "to Create a New User or remove referenced user in Opened For field.");

}

I tried something like the below to see if I grab the recid of the new user record and pull that into the call by field after its created, but so far I seem to be stuck at this point.

 var sys_idd = userGr.getValue('sys_id');

    current.opened_for == sys_idd;

Any ideas or am I crazy? 

Thank you! 

[Murthy Ch]

@kristenmkar 

So, you want to populate back the user details back to interaction.If yes which details you want to populat? Can you share any screenshots to know more better?

[kristenmkar]

No worries, I got it figured out! I appreciate all your help!