- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-10-2025 09:38 AM
Hi everyone,
I’m facing an issue in the CSM Workspace related to group display when using the grouping by cell option.
- In the default list view, all 22 groups are displayed correctly, including the (empty) group. 
- In the Workspace, the counter shows 21 groups, but only 20 records are actually displayed. 
Observations:
- The (empty) group is not recognized as a valid group in Workspace, but even when excluding it, the count still doesn’t match. 
- Additionally, groups 7B and 7C are missing in Workspace, although they are present in the default view. 
- There is no pagination in Workspace to access additional groups. 
- I have already checked settings related to pagination, but couldn’t find anything about it. 
- I also noticed that with a small adjustment, the Workspace shows 21 groups without considering (empty), but still only 20 are displayed. 
Summary:
- Default view: 22 groups (including (empty)). 
- Workspace: 21 groups (excluding (empty)), but only 20 are displayed. 
- Missing groups in Workspace: 7B and 7C. 
Has anyone experienced something similar or knows if there is a limitation/configuration in Workspace that could prevent the complete group display?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-10-2025 09:52 AM - edited 09-10-2025 09:58 AM
Check below knowledge article and see if PRB is applicable for your scenario,
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1950622
See if below helps,
If this helped to answer your query, please mark it helpful & accept the solution.
Thanks,
Bhuvan
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-10-2025 09:49 AM
Hi @thalesantos,
are the conditions the same?
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-10-2025 11:23 AM
Yes, that was my first check.
