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03-28-2024 03:23 AM
Hello Team,
I have a requirement where i need to pull the ci information based upon Caller Ci,for this i did create a script include and client script to achieve but it only shows the CI name , want list view of CI based upon caller info.
I need the Display Popup in List View not like above ,please help me to get this issue resolved
Solved! Go to Solution.

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04-07-2024 11:39 PM
You may try this vide tutorial on how similar things work in configurable workspace like SOW. In the tutorial they have used CSM FSM workspace as an example.
https://www.youtube.com/watch?v=E9FhNpk0Mwk
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03-28-2024 03:37 AM
Hi @ABC6 ,
you may not be able to achieve this with g_modal in the configurable workspace
please elaborate on the requirements like - on which interaction you want to show the modal etc.
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03-28-2024 04:00 AM
I wanna show this model on basis of caller who has multiple CI associated with it and once we get select the caller details in incident a popup should appear and based upon CI detail will proceed further
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03-29-2024 04:15 AM
popup should be open on which interaction? on click of any button or CI field search?
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03-29-2024 09:50 AM
when we select caller in the caller field then based upon caller need to open a popup which has all detail of CI associated with the caller if they have multiple CI assignee