Need help to change/Remove default filter for incident related records Metric Tab in sow workspace.

[Community Alums]

Hi All,

I need some assistance with an issue I’m facing in Operations Workspace.

Whenever I open the Incident list inside the workspace, it always applies an OOB default filter like this:

Table = incident  

ID = <sys_id>

I’ve already explored the following possibilities but without success:

Checked UI Builder for the list component → no default condition defined.

Checked UX screen conditions → nothing found.

checked sys_filter table -> nothing found

In the native view, I created a new filter and saved it as default.

In Workspace, I can see my new filter along with the existing OOB filter.

But when I refresh the Workspace, my filter disappears and it reverts back to the OOB filter.

So far, none of the above has worked. I need guidance on how to remove or override this default OOB filter in Operations Workspace.

Any help would be greatly appreciated.

Thanks in advance!

[RaghavSh]

@Community Alums The screenshot you attached are of related list in incident record. Related records like problem/changes/Task SLA has to be shown which are related to the incident you opened so there has to be a filter.

If Filter is not there, it will show all records. What is your exact requirement?

[Community Alums]

@RaghavSh   thank you for responding. you can see the attached screenshots

[Dhana3]

Hi @Community Alums ,

Since you have added the metric instance table on the related list, the filtering of INC happens. I don't think you'll find it in the UI Builder. You need to check the related list backend (whichever table handles the related list).

Since the requirement is related to reporting I suggest you change the solution approach and build a different dashboard for this requirement.

[SP22]

Hello @Community Alums,

Please find the below link and let me know if it is useful

https://www.servicenow.com/community/service-operations-workspace/how-to-setup-a-default-filter-for-a-related-list-in-sow-for-an/ta-p/3282790

https://www.youtube.com/watch?v=Q2WfNusHfm4
Thanks
Santosh.p