Need help to change/Remove default filter for incident related records Metric Tab in sow workspace.

[AbhishekG_18]

Hi All,

I need some assistance with an issue I’m facing in Operations Workspace.

Whenever I open the Incident list inside the workspace, it always applies an OOB default filter like this:

Table = incident  

ID = <sys_id>

I’ve already explored the following possibilities but without success:

Checked UI Builder for the list component → no default condition defined.

Checked UX screen conditions → nothing found.

checked sys_filter table -> nothing found

In the native view, I created a new filter and saved it as default.

In Workspace, I can see my new filter along with the existing OOB filter.

But when I refresh the Workspace, my filter disappears and it reverts back to the OOB filter.

So far, none of the above has worked. I need guidance on how to remove or override this default OOB filter in Operations Workspace.

Any help would be greatly appreciated.

Thanks in advance!

[RaghavSh]

@AbhishekG_18 The screenshot you attached are of related list in incident record. Related records like problem/changes/Task SLA has to be shown which are related to the incident you opened so there has to be a filter.

If Filter is not there, it will show all records. What is your exact requirement?

[AbhishekG_18]

@RaghavSh   thank you for responding. you can see the attached screenshots below. I had mentioned the exact requirement. 

[SP22]

Hello @AbhishekG_18,

Please find the below link and let me know if it is useful

https://www.servicenow.com/community/service-operations-workspace/how-to-setup-a-default-filter-for-...

https://www.youtube.com/watch?v=Q2WfNusHfm4
Thanks
Santosh.p

[AbhishekG_18]

Hello @SP22   the link which you shared that I already tried. it is not worked the filter which i had created is getting visible in-service operation workspace, but it is getting override with default filter and removing.
finally, this is not worked for me.