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Need help to change/Remove default filter for incident related records Metric Tab in sow workspace.

AbhishekG_18
Giga Contributor

3 weeks ago - last edited 3 weeks ago

Hi All,

 

I need some assistance with an issue I’m facing in Operations Workspace.

 

Whenever I open the Incident list inside the workspace, it always applies an OOB default filter like this:

 

Table = incident  

ID = <sys_id>

I’ve already explored the following possibilities but without success:

 

Checked UI Builder for the list component → no default condition defined.

 

Checked UX screen conditions → nothing found.

 

checked sys_filter table -> nothing found

 

In the native view, I created a new filter and saved it as default.

 

In Workspace, I can see my new filter along with the existing OOB filter.

 

But when I refresh the Workspace, my filter disappears and it reverts back to the OOB filter.

 

So far, none of the above has worked. I need guidance on how to remove or override this default OOB filter in Operations Workspace.

 

Any help would be greatly appreciated.

 

Thanks in advance!

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13 REPLIES 13

RaghavSh
Kilo Patron

3 weeks ago

@AbhishekG_18 The screenshot you attached are of related list in incident record. Related records like problem/changes/Task SLA has to be shown which are related to the incident you opened so there has to be a filter.

 

If Filter is not there, it will show all records. What is your exact requirement?


Raghav
MVP 2023
LinkedIn
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AbhishekG_18
Giga Contributor

3 weeks ago - last edited 3 weeks ago

@RaghavSh   thank you for responding. you can see the attached screenshots

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Dhana3
Kilo Sage
In response to AbhishekG_18

3 weeks ago

Hi @AbhishekG_18 ,

 

Since you have added the metric instance table on the related list, the filtering of INC happens. I don't think you'll find it in the UI Builder. You need to check the related list backend (whichever table handles the related list).

 

Since the requirement is related to reporting I suggest you change the solution approach and build a different dashboard for this requirement.

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