Need to implement worknotes in knowledge article similiar to incident
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‎01-13-2025 02:40 AM
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‎01-16-2025 01:03 AM
we dont need to automatical capture the updates managers will update manually
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‎01-16-2025 01:04 AM
just need a section to add work notes
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‎01-16-2025 04:42 AM
Changes are already tracked through versioning. You will be creating huge technical debt, plus you are requiring people to update an article and fill work notes. Just implement a rule: you only are supposed to update articles that you checked out yourself. Don't solve people issues with technology.
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