Need to implement worknotes in knowledge article similiar to incident

Suji
Tera Contributor
 
7 REPLIES 7

Suji
Tera Contributor

we dont need to automatical capture the updates managers will update manually

 

Suji
Tera Contributor

 just need a section to add work notes

 

Mark Manders
Mega Patron

Changes are already tracked through versioning. You will be creating huge technical debt, plus you are requiring people to update an article and fill work notes. Just implement a rule: you only are supposed to update articles that you checked out yourself. Don't solve people issues with technology.


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Mark