Hello,1. I customized normal change work flow on change policies and approvals in default view and it is working as expected in default view,customizations1. If conditions2. peer review process based on assignment groups3. Percentage of approvals in ...
I'm trying to create quick action and quick action parameter for Agent Chat in Service Operations Workspace.I want the agent to be able to search for a catalog item and when they select and enter it adds the link to catalog item to the chat for user ...
Hi @Ankur Bawiskar , I have a Ui action called "Create Reimage incident" on the related list to create incident by selecting the configuration item (CI's Affected table) as below.Ui action and script : script include which is called in UI action:...
I am facing an issue in ServiceNow Agent Workspace where the Send Email button is visible in the tabbed view, but when I expand the email draft to the larger view, the button is missing. Attached are screenshots showing the difference in behavior. Ha...
Hi,I have a requirement When..!In the Agent Workspace of ServiceNow, when a configuration item is selected in an incident record, the Agent Assist sidebar should display a list of all incidents associated with that configuration item. Referral to the...
With the latest update for the SOW users can now manage their on-call schedules within this workspace. The problem we have encountered is that the groups available to select are not all on-call groups. When the user clicks in the group select box to ...
Hello Everyone, I have a question whether this is possible:So, part of the requirement is trying to replicate every customization in the Problem from applied in CoreUI and migrating it to Service Operations Workspace, which also includes custom butto...
Hi all, I want to know how to add new choices to the columns under "All tickets(Active assigned to me)" in Service Operations Workspace.Also, I want to rename one of the choices shown for the 'State' column. I have never worked on SOW so don't have m...
In the SOW a field error message shows on the URL field if the entered text isn't a URL, this error message doesn't show in the classic view, is there a way to disable this error message? The issue I'm having is that we want users to be able to enter...
Hello Team,I need to print the list of incident as a modal in SOW when we select caller from caller field in an incident form,i am new to SOW , Please guide me to help this issue resolved
Hi, I have added one UI Action Assess for problem in SOW. But it is not working as expected. Can you check what should be done.
HOW TO set the default landing page on the basis of user role for SOW,How to set 3 different default landing page on the basis of roles or group belongs to . Thanks
We've recently launched Virtual Agent and Live Agent for our pilot users, with plans to roll out to the wider business soon. We're transitioning to Service Operations Workspace (SOW) as the central hub for our service desk, but for now, much of their...
Where can I see the filter for Add a Service under Service Operation Workspace?
Hi Team, I can see in my PDI there is an option to search records within SOW as shown belowbut can't find the same in my client's instance. Any idea what configuration I have to enable to see this?
