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New and create problem task UI button is not working in problem SOW

swethasoma
Tera Contributor

4 weeks ago

New button in the problem task related record in problem form and create problem task UI button in problem form in SOW is not working. Can anyone please help on this?

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5 REPLIES 5

swethasoma
Tera Contributor

4 weeks ago

 
Preview file
213 KB
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Syed14
Mega Guru

4 weeks ago

May be your page is not loaded properly, it should be look like this:

Syed14_0-1761852012042.png

 

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swethasoma
Tera Contributor
In response to Syed14

4 weeks ago

Thank you for your response. However, this doesn’t appear to be a loading issue. When the button is clicked, nothing gets populated even after waiting for a long time. Just for your information, we are not using the out-of-the-box (OOB) functionality for the Problem module.

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Ankur Bawiskar
Tera Patron
Tera Patron

4 weeks ago

@swethasoma 

was this working fine earlier?

did you recently upgrade?

Did you customize that button?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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