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Playbook tab isn't visible in SOW

Craig22
Tera Contributor

‎04-10-2024 07:56 PM

I'm just starting my journey into PAD and playbooks and Service Operations Workspace.  I've gotten to the point where I can create a process in PAD and I can see that it triggers fine and runs the first step in the process (automated ticket update) however, in SOW there is no Playbook tab being shown.

My understanding is that if the conditions are met, the Playbook tab should be shown for the user and then we can work our way through it.  This should all be out of the box with no additional workspace configuration etc.

 

Can anyone recommend anything on where to even start looking at why this isn't working as expected?  Or have I mis-understood and configuration of the workspace is required to get it working?

 

Thanks

 

 

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Matt Jones3
Tera Expert
In response to Vraj Patel1

‎06-21-2024 05:52 AM

I haven't touched the Hardware Asset Workspace, so I dunno.  That system property is specific to the SOW though.  It could be that there's a different system property for the HAW?  Or it could be that some customization is needed in UI Builder for the HAW to add playbooks? 

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