Playbook tab on RITM

ishusingh
Tera Expert

Hi everyone,

I followed this video to add a Playbook tab to a Workspace record page: https://www.youtube.com/watch?v=ZmjVlOV-QWU

That part works fine, but I’m trying to refine the behavior a bit further.

Does anyone know if it’s possible to make the Playbook tab only visible when a Playbook actually exists or is triggered for the record?

Right now, the tab shows up even when no Playbook is available, and ideally I’d like to hide it unless there’s something to display. I’ve looked into tab visibility and conditions in UI Builder, but haven’t found a clear approach for this specific use case.

Any guidance or best practices would be really helpful, thanks in advance!

Community post with resources https://sn.works/workflowacademy/2407S Session summary Check out this Academy Shorts video and learn how to embed the Playbook Experiences in Next Experience pages, including Configurable Workspaces. You can also embed Playbooks in: - ServiceNow Mobile App ...
2 REPLIES 2

Tanushree Maiti
Kilo Patron

Hi @ishusingh 

 

refer these links, hope it will help you.

Utah: Adding a Playbook Record Page Tab to a Workspace Record

KB2438424 Playbook Tab Visibility Configurations for Supplier Cases 

 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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Ankur Bawiskar
Tera Patron

@ishusingh 

you will require to create a new Data resource which checks if current record has playbook linked or not

check this link and response from  @UIB Whisperer 

Utah: Adding a Playbook Record Page Tab to a Workspace Record 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader