Populate an alert when Agent tries to enter in additional comments field

[Janu sree]

Hi All,

Trying to populate an alert as soon the Agent start typing(even a single letter)in Additional comments field , an alert should come up saying "Please be aware  notification will triggers to requestor". 

Ps: This alert should come only once at the start.

Please suggest.

[Janu sree]

Hello Atulya,

We are trying populate the alert in Workspace/Native view

Thanks

[Siva Jyothi M · Accepted solution]

Hi @Janu sree,

Can you try this on-change client script on Additional Comments.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }
if (newValue.length == 1) { 
	alert('Please be aware that this will be shared to the requester');
   }
   
}

Mark this answer as correct and helpful if it solves your issue.

Regards,

Siva Jyothi M.