Publish button on knowledge in SOW is visible but onclick of it, nothing happens

[Gayathri Adoni]

Hi Developers,

My instance is in Yokohama patch 12 and publish button on SOW  on knowledge is visible but on click of it , its not changing the state to Review.

Have compared it with my PDI which is in zurich, mappings, target macropotent, parent screen all looks similar, only difference is zurich 5 is using flow and yokohoma is still using workflow. 

Please do provide any inputs or if anyone encountered similar issue and how its resolved?

Thanks in advance.

Regards,

G

[Ankur Bawiskar]

@Gayathri Adoni 

was this working fine earlier?

Did you recently upgrade?

[Gayathri Adoni]

Hi  ,

Yeah it was working fine. No upgrade happened recently, only patche upgrade happened 2 months ago

[Tanushree Maiti]

Hi,

This issue has been reported earlier on Yokohama version.

As per KB : KB0786311 Issue publishing Knowledge Articles , validate following steps.

Note: If this does not work , make sure you are with latest version. plus Repair SOW plugin and check.

Issue :You have an issue publishing Knowledge Articles

You are unable to publish imported knowledge articles.
The review and publish functionality is not working.

 

Cause :Knowledgebase 'IT' which is defined to use the workflow 'Knowledge - Approval Publish' has no Owner or Manager associated to it.

For ''Knowledge - Approval Publish' workflow, it requires a review by approval users who are the Owner or Manager on the knowledgebase record.
As there were no Owner or Manager associated to the knowledgebase, the workflow 'Approval User' step was going to delete.

TESTING:As a test I created a Knowledgebase, added an owner and manager.
I created a new Article in this knowledgebase
I clicked the 'publish' ui action, we can see that it is working properly as it is in the 'review' state with 2 Approval Users.
I have further approved one of the approval records and now the Article is in state 'Published'

 

Resolution:

To resolve this issue, in your knowledegbase record, ensure you add an owner and Manager that will approve the records.

[Gayathri Adoni]

Hi Tanu,

I have owner and manager filled and still its not working.