Use case : When clicking on Create Request from the Interaction form, it should copy the fields from

[PritikantD]

Use case : When clicking on Create Request from the Interaction form, it should copy the fields from Interaction form into the new Request in service operation workspace.

[Ankur Bawiskar]

@PritikantD 

request it means you are redirecting to catalog item?

You can use onLoad client script on your catalog item and get the URL

Then it must have interaction sysId, use GlideAjax to get that sysId and then script include function will return values

Then you will set the variable value on your catalog form.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[PritikantD]

Suppose we need to copy from interaction record  for one of the particular catalog how to apply it

[PritikantD]

Please mention the exact steps to achieve this