remove/restrict Next UI view from platform for AGENTS only SOW view

[vinnus]

remove/restrict Next UI view from SMT platform for ALL SMT AGENTS. The goal is to ensure that SOW view becomes the primary interface for all SMT users/agents, streamlining user experience and reducing confusion.

1.platform offers both Next UI & SOW UI that sometimes leads to confusion among users & requires double maintenance efforts by the Technical Team.

Restricting Menu modules on ALL Menu so that NO SMT Agent can access Native view and have to focus only on Modules on SOW Menu.

• only admins/super users should be able to access the ALL Menu modules.

[vinnus]

Can we redirect  list option like "Portal" that can redirect to service portal page from SOW

[vinnus]

Like in native view module below

[Peter Bodelier]

Do I understand correctly you want to show a portal page in SOW? Why not simply in the portal?

You can use any (internal) url you want in the script, but I doubt the workspace will support a service portal page unless it is a service portal page built in UI Builder.

[vinnus]

Do I understand correctly you want to show a portal page in SOW? Why not simply in the portal?

you want to show a portal page in SOW?  No if we click on list option like "Incident"  we want create a "Portal" as list option it should redirect to service portal page like we do in native view below 

[Peter Bodelier]

Ah ok, that makes more sense 🙂

If the portal url suffix is 'service_management', you should be able to open it by setting the field to '/service_management'

If the page id is 'service_management', you should use '/sp?id=service_management' (where you can replace sp by your portal url suffix)