Resolved! Search Incidents Icon Missing
Hi,We can see a search icon in the screenshot from the docs, but this is not showing on our page (screenshot 2).Any ideas?Cheers.
Forum Posts
Service Operations Workspace - Passing data from a UI Page back to Workspace
Hello Everyone, I have a UI Action that opens up a UI Page, and when you click on it, there will be a table of values that you can select from and upon clicking it, will populate the assignment group. Problem is, I can't seem to be able to pass the v...
Resolved! How to remove the New button on one of the Related Records in SOW
I am trying to figure out how to hide the New button on one the Related Records. See image below. I have figured out how to hide buttons in other places but cant figure out Related Records.
Resolved! Adding Universal Request Donuts to SOW
Hi, I copied the code from Incidents assigned to you + unassigned incidentsto URs assigned to you + unassigned URs. (see screenshot 1). Screenshot 2 shows the donuts are being populated, but when I click on them I'm not getting the list of data below...
Operator Workspace views and View rules
Hi All, I’ve added a filter on the Operator Workspace dashboard and saved it. It is now available in the Operations Workspace View (noc_user_view) table, under Event Management > Operator Workspace Views.Now, based on the filter, I want to display th...
Set background color on list view
Hello, I want to set background color to the caller field if the caller is vip in list view in service operations workspace.how to do that ? Thanks
Create case from interaction in SOW
Howdy! Looking to have similar functionality in CSM/FSM Workspace replicated in SOW where the agent can create a case via an interaction. I turned on the case type interceptor functionality for creating cases from an interaction in CSM/FSM Workspace ...
NLQ (Natural Language Query) on list field types
Any tips & tricks for NLQ (Natural Language Query) searching of list field types?
How to include activity data in searches
We have tickets where there's information added as either additional comments or work notes like a PO number for example. When you search for example a PO number you get no results how do you factor in comments and work notes into your search config?
Limit the Search in the SOW
Hi All, We are trying to find the solution for limiting the tables you can search in Service Operations Workspace. Is there any setting available ? Thank YouBest Regards,Namrata Jain
Show "Next Actions" tab in Incident
hi,please see my attached screenshot - i would like to add a new tab with "next actions" info. what is the easiest way to accomplish this?many thanks!
Resolved! Announcements not showing
Sorry, noob to UI Builder here. Announcements are showing (announcements-snc.png) for the Service desk landing page SNC. But as soon as I create a variant (announcements-variant.png) I just get black boxes saying "no page collection added yet". How d...
Custom UI Action on Security Incident Response Workspace
I am having with a custom UI Action that was initially created with the label 'Generate IS Incident Report', and then later changed to 'Generate Security Incident Report'. Issue is that the change as reflected in the back end, but for some reason, it...
Use SOW
Hi All, How to know that end user is using new "Service Operations Workspace" and not the legacy version? Thanks.
Service Operations Workspace - Announcements
hi, on the tier 1 landing page editor, announcements are showing (ann1.png). but when i preview or open url path it says No content available. (ann2.png)any ideas please?