We have a requirement when viewing the Incident from the SOW view(Service Operation Workspace) if we click on the 'Create change request' button it should redirect to the Platform view(Backend view) of the Change Landing page. And if it redirects to ...
Hello, I am new to Service now and I have learned how to make reports with a table. I would like to know if anyone knows how to make a report with more than one associated table.
Hi! Anyone knows to hide the attachment icon on closed incidents?
Here when i go to the incident form on the SOW workspace there is a UX form action group called create change,create outage like that. when i click on the create page action it shows the interceptor page and when i click on any of them it will open t...
Hi,I have created a Universal Request List in a custom workspace for an application like below :But my problem is when I am impersonating with someone this list is not visible.I haven't created any audiences for this list category but still those peo...
Hello Team,This "Service operation workspace" button is not working sometime. Which is re-directing to the previous page. so how can I modify this button to work correctly ?From where I can some changes so It will working fine .
Hi Folks, I can see that if user has admin or itil role then he can access SOW (Service Operations Workspace) and can perform all basic work like working on incident, problem, change, request and task etc.But what if we don't want to give itil role t...
Hello,We want to restrict or hide change requests completely from the Service Operation Workspace. We have tried a couple of methods to hide or restrict change requests from the top search bar or make all the fields/buttons read-only but no luck. Ple...
Hi, We have just installed the latest version of the “Service Operations Workspace ITOMS Apps” plugin on our dev instance and the buttons allowing you to add new items in the related records no longer work. They are present, the properties are simila...
Hello ! I want to add the "New" button on the related list Schedule Entries in SOW that is alredy present in ITSM view, but I don't know the better option (UI Actions/Action Assignment/Declaratives Actions/...).Sevice Operation Workspace ITSM ViewCan...
So I have a requirement to remove the 'Impact' section from the overview tab on incident overview. I created a variant and set its order to a lower one than the OOTB version but the original version still takes precedance and i cannot get SOW to disp...
Hello , I'm trying to add the SCTASK Related Record "RITM Attachements" in the contextual sidebar. The purpose is to have quick access to RITM attachments from SCTASK I created a new VIEWPORT in UI Builder, with a list but I can't find the table I ...
When initiating a MS Teams chat via SOW > Collaborate > Teams chat (on the suggested card) it does not offer you the options to configure chat options that you would get if you selected 'Start Microsoft Teams chat'. Is there a way to at least enforce...
I have a catalog item where all but one of the variables are hidden but I have them set to mandatory in various UI policies so they appear based on the user's selection on the first question. As they are hidden none the values were coming through to ...
Hi All,Category, Subcategory is not visible in the Service Operation Workspace but it is visible in the platform (the Service Operation view). I'm not sure what is the issue.Please help me in this.Thanks,Sam
