Select multiple records on workspace and do some processing

[Syed14]

Use Case:

Consider, you want to send email to the 'caller' field of incident record.

1 - Create a List Action :

• Go to List Actions in navigator.

• Create a New list action and select client script in ‘Implemented as’ field:

• Click on the ‘Confirmation Settings’ tab and fill as follows:

2 - Create a Subflow:

• Inputs:

• Actions:-

               -  Loop for each record:

             -  Look up each record in incident table:

            -  Send Email to each caller.

3 - Create a script include:

• write subflow code snippet in script include to run subflow:

You can add any other processing in subflow according to your reqiurement.

[GlideFather]

Wow, very smart idea 💡 it can be helpful for Agents, thank you for sharing

PS: keep such ideas for the ServiceNow challenge that is usually in September/October, it could be amazing to present something similar there ;))

[Syed14]

Thanks for your suggestion. 🙂

[Syed14]

If you want to send dynamically created email, you can check my other Article