Search Incidents Icon Missing

[Frank Cheung]

Hi,

We can see a search icon in the screenshot from the docs, but this is not showing on our page (screenshot 2).

Any ideas?

Cheers.

[Runjay Patel]

Hi @Frank Cheung ,

Seems ServiceNow have removed it from Washington release.

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[Frank Cheung]

Thanks - so how do we search without leaving the SOW?

[Pradeep Thipani]

Hi @Frank Cheung ,

There are some ways to search any records with in SOW.

1)Use Global search at top right, which open record in SOW itself.

2)Under the list view click on three dots, you can search from there as well.

3) You can apply any filter by as I highlighted below in yellow.

Thanks,

Pradeep

[Frank Cheung]

Thanks Pradeep.

Just a query on your first suggested method - when I do a search using Global Search I cannot get it to open inside SOW. Please see screenshot.

Cheers.